The Technician/Instructor is a frontline professional responsible for the direct delivery of technology education programs and hands-on patron assistance across the Technology Library's makerspace, telehealth, and workforce development service areas. 

This position instructs patrons of all ages in the safe and productive use of 3-D printers, laser cutters, virtual reality systems, and simulation equipment, while also facilitating telehealth navigation services and workforce development workshops. Technician/Instructors embody the library's commitment to accessible, equitable technology education and serve as trusted guides for the community's exploration of transformative technologies.

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Provides direct support for Technology Library staff and/or volunteers.
• Facilitates scheduled and drop-in classes and workshops in 3-D printing, including design fundamentals, printer operation, filament and resin handling, print monitoring, troubleshooting, and post-processing.
• Instructs patrons in the safe setup and operation of laser cutters and engravers, including design file preparation, material selection, machine calibration, and maintenance of all applicable safety protocols.
• Guides patrons through virtual reality experiences; facilitates structured VR learning sessions for varied age groups; provides basic troubleshooting for patron-level hardware and software issues.
• Operates and supports flight and driver education simulator sessions; delivers structured instructional content aligned with curriculum developed by the Program Manager; adjusts facilitation for patron age and experience level. 
• Delivers workforce development workshops covering resume writing, online job search strategies, job application tools, LinkedIn and professional profile development, digital workplace software, and interview preparation techniques.
• Assists patrons in identifying and accessing online training, certification programs, and continuing education resources aligned with regional job market demand.
• Enforces all facility safety rules, equipment acceptable use policies, and patron conduct standards within makerspace areas; immediately report equipment malfunctions, safety incidents, or patron concerns to appropriate supervisors.
• Assists patrons in translating creative ideas into executable digital fabrication files; provide guidance on design tools, material choices, and project feasibility.
• Prepares program and classroom spaces prior to each session and restores all areas to operational order following sessions.
• Performs routine pre-session and post-session equipment checks, cleaning, and first-level maintenance on all assigned makerspace equipment.
• Provides feedback to the Library Manager on curriculum effectiveness, patron engagement, and instructional materials; recommends improvements based on direct patron interactions.
• Assists with development and revision of instructional handouts, visual aids, step-by-step guides, and digital resources.
• Stays current on technology developments relevant to assigned program areas through self-directed learning and county-provided professional development.
• Assists the Lead Technology Specialist and Technical Lab Lead with routine equipment maintenance, inventory, and prompt reporting of technical issues.
• Supports library-wide events, outreach activities, and public technology demonstrations as assigned.
• Performs other duties as assigned/necessary which are related, or logical in assignment to the position.

MINIMUM QUALIFICATIONS

Education: Associate's Degree or two-year Technical Certificate in Education, Information Technology, Digital Media, Healthcare Administration, or a related field. 

Experience: Two (2) years’ experience in instruction, tutoring, training, or hands-on technology facilitation in an educational, library, community, or workforce setting; or an equivalent combination of education, certification, training and/or experience as determined by Human Resources. Demonstrated hands-on experience with at least one makerspace technology (3-D printing, laser cutting, VR, simulation, or equivalent).

Miscellaneous: 

• Must possess and maintain a valid Florida Driver’s License.
• Ability to work a flexible schedule including evenings and weekends as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of current 3-D printing processes (FDM required; resin preferred) and at least one slicing or 3-D modeling software application.
• Working knowledge of laser cutting and engraving equipment operation and all associated safety requirements.
• Familiarity with virtual reality hardware platforms and VR experience facilitation.
• Basic familiarity with flight and/or driver simulation systems.
• Understanding of workforce development topics including resume writing, digital job search tools, and digital workplace skills.
• Strong instructional and facilitation skills; ability to explain technical concepts clearly and engagingly to learners of varied ages and abilities.
• Patient, empathetic, and effective interpersonal communication skills when working with diverse patron populations.
• Organizational skills for managing classroom setup, supply inventories, patron reservations, and program records.
• Basic troubleshooting skills for common hardware and software issues in a makerspace environment.
• Ability to instruct and simultaneously manage diverse groups of learners including children, teens, adults, and seniors.
• Ability to remain calm, safety-conscious, and professional in a busy, high-activity public environment.
• Ability to learn new technologies quickly and independently translate new skills into effective patron instruction.

PHYSICAL DEMAND REQUIREMENTS:

Physical Demand: Light

• 20 pounds maximum lifting
• Frequent (up to 2/3 of the work time) lifting, carrying up to 10 pounds
• If less lifting is involved will require significant walking/standing
• If mostly sitting is involved will require push/pull on arm or leg controls
• Expressing or exchanging ideas by spoken words or perceiving sound by ear.
• Good eyesight for production or safety of self and others.
• Physical agility is required in kneeling, bending, stooping, and reaching.
• Required to have clear vision at distances of 20 inches or less.

Benefits

• Health Care Plan (Medical, Dental, and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Full time, Hourly position