Main Function and Responsible Area / Goal of the task: 

Provide technology driven solutions to demanding customer applications. 

Coordinate and divulge all technical input, updates, aspects and solutions with Mikron, Division Tool technical headquarters in Europe
 

To achieve targets / strategic objectives

• Understand customer requirements of application, including machining technology, machine limitations, materials etc.
• Cultivate high level of awareness and technical   knowledge of Mikron Tool and NS Tool products
• Study and understand new tools as they are developed and released to standard line
• Works closely with internal tool team (Technical   Engineering Team, Production engineering Team, Regional Sales Managers,   Quality, SCM, Sales assistants and Technology center in CH, Manufacturing)
• Visits to customers with RSM to assist with tool   testing, troubleshooting and presentations on tooling solutions in accordance   with department planning
• Sporadic visits to Mikron Tool facilities in Europe
• General office support when required and upon request for technical activity

Main tasks / Responsibilities

• Provide application solutions to RSM and clients
• Visit Customers for strategic applications in accordance with department planning
• Produce Special tool quotations for requests, as well as for standard items and NS Tools withing the target RFQ to Quotation due date
• Advice customers on new products and existing   product functions / capabilities
• Provide overall technical Advice to all Customers, Reps and Distributors by phone, email or other support
• Interface with Mikron Tool in Agno for technical questions and problem solving
• Use and file proper paperwork associated with   quotations / parameter requests / technical assistance / tool recommendations   and applications history
• Support quotation process for all Mikron Tool locations
• Contribute in developing and sharing team knowledge

Skills/Professional Know-How

• Experience in cutting tool technology
• Expert knowledge in Metallurgy, metal alloys and carbide as well as Machining processes in drilling, milling and tapping
• Able to read technical drawings and to sketch ideas and concepts
• College education, emphasis on mechanical engineering
• Systematic and analytical thinking
• Knowledge of MS Excel, Word, PowerPoint
• Knowledge with SAP. CRM or similar systems
• Excellent communication skills to present company,   products and technology
• Preferred multilanguage of interest (IT, DE, FR, SP)
• Technical writing skills

Social Competencies

•  Work in team setting and independently
• Trustworthy person, persevering
• Target oriented, decisive 
• Focused, detail – oriented – on time
• Adaptable to changing working conditions 
• Self-motivated
• Organized in keeping documentations, applications   databases and technical library databases
• Good work ethics
• Personable and good phone etiquette

What we offer:

• PTO
• 12 paid holidays 
• Pet Insurance
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HSA
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

*This job will close on 08/17/2026 all applications will be accepted through 08/17/2026*