Job Summary

Under direction of the Outreach Coordinator, provides friendly, high quality customer service to Library customers. Performs a variety of information, reader’s advisory, collection, programming, and outreach duties.

Core Job Functions

• Drives the Mobile Library to community stops as required; parks and connects the Mobile Library to electrical outlet as necessary.
• Unloads and loads trucks of books as necessary for a customer access at some stops, especially senior facilities
• Assists disabled customers to enter the Mobile Library by its ramp as necessary
• Assists customers in finding answers to a broad range of questions using Library resources and databases as necessary
• Guides customers in selecting appropriate materials for reading/viewing/listening
• Plans and presents Library-related programs, events, and classes
• Assists with circulation and interlibrary loan procedures
• Helps to develop and maintains the Mobile Library’s collection
• Resolves customer concerns about Library policies, procedures, and rules
• Establishes and maintains relationships with diverse community partners and youth serving organizations that share a common mission
• Uses technology to serve customers and to streamline workflow; provides technology related instruction, assisting customers with technology-related questions and issues
• Supports innovation by embracing change, being flexible, and anticipating customers' needs
• Demonstrates initiative by being a self-starter, rethinking processes, and effectively solving problems
• Demonstrates a commitment to teamwork by being an effective communicator and engaging in respectful and productive work relationships
• Participates in workshops or trainings as requested
•  May:
• Assist with library reports and statistics
• Handle customer complaints and resolve vehicle issues
• Provide library services to special populations
• Attend professional meetings, maintain membership in professional organizations, and participate in their activities
• Performs other duties and participates in special projects, as assigned

Knowledge, Skills, and Abilities

Knowledge of:

• Technological systems and their uses as described under Level 3 – Information Staff Technology Competency (see Technology Competencies)
• General interest in reading and literature, and an awareness of trends in popular culture as well as current news events as they relate to customer interests and needs

Ability to:

• Operate a 26’ long vehicle safely and responsibly
• Learn St. Mary’s County Library policies and procedures
• Communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens 
• Operate relevant computer systems (including hardware and software), current audiovisual equipment, and office machines 
• Use common sense and good judgement
• Travel throughout the system and community, work a variety of schedules that include evenings and weekends, and accept system-wide transfers
• Work effectively and calmly under pressure

Skills:

• Excellent communication skills, both in writing and orally
• Excellent customer service skills
• Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand

Training and/or Education

Bachelor’s Degree

Experience

Two years or more of customer service experience or equivalent training, education and/or experience.

Licenses or Certificates

• Must complete the Library Associate Training Institute (LATI) from the Maryland State Library or 9 hours of formal academic course work in library science within two years of hire.
• Valid Maryland Driver’s License (No Commercial Driver’s License required)

FLSA Classification

Non-Exempt

Grade

4

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

 Job Closing Date: August 30, 2026 at 11:59PM

Bachelor's Degree REQUIRED

 
Position: Librarian Outreach Youth Services

Grade: Grade 4, Step 1

Benefits: Annual/Sick/Personal/Floating Holiday Leave, Life & LTD Insurance, State Retirement 403b Plan

Optional: Health, Dental, Vision Insurance options, Supplemental Insurance, 457 Retirement Plan, Credit Union Membership 

Location: Mobile Library

Hours: 35/week