JOB TITLE: Program Manager – Supported Living

DEPARTMENT: Community Living

SUPERVISOR'S TITLE: Assistant Director - Supported Living

POSITIONS SUPERVISED: Direct Support Professionals – Supported Living and Home Leaders – Supported Living

JOB STATUS: 2 Full-Time, Non-Exempt

SCHEDULE: Monday–Friday, 8:00am–4:30pm, plus 24/7 on-call

Summary:

Provide leadership and oversight for Supported Living services, ensuring high-quality, person-centered care for individuals served. This role is responsible for staff supervision, service delivery, and program operations, while ensuring compliance with agency standards, regulatory requirements, and best practices.

Key Responsibilities:

Staff Leadership & Supervision
• Supervise, coach, and support Direct Support Professionals (DSPs) and Home Leaders
• Assist in staff recruitment, hiring, onboarding, training, and performance management
• Provide ongoing feedback, conduct evaluations, and address performance concerns
• Ensure adequate staffing coverage and collaborate with Home Leaders to fill open shifts

Service Delivery & Program Oversight
• Oversee implementation and effectiveness of Individual Support Plans (ISPs)
• Monitor client progress and adjust service strategies in collaboration with the interdisciplinary team
• Ensure services are person-centered and promote independence and self-advocacy
• Maintain regular communication with individuals served, families, and providers
• Conduct weekly home visits to monitor service quality, staff performance, and compliance
• Provide or coordinate transportation and ensure access to community resources

Scheduling & Operational Management
• Review and approve staff schedules to ensure appropriate coverage and compliance
• Maintain oversight of staffing patterns and operational needs across assigned homes
• Participate in on-call rotation and provide 24/7 support as required
• Work flexible hours, including direct service shifts during staffing needs or crises

Documentation & Administrative Duties
• Ensure accurate and timely completion of all required documentation
• Complete administrative tasks such as billing, timesheets, and mileage reports

Qualifications & Skills:

• Strong leadership, supervision, and team development skills
• Excellent communication (written, verbal, and electronic)
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Demonstrated empathy and commitment to person-centered services

Physical & Work Requirements:

• Ability to work a flexible schedule, including evenings, weekends, and on-call responsibilities
• Ability to work in multiple home settings as needed
• Ability to provide direct care support when required (including personal care tasks)
• Ability to lift, push, or pull up to 40 lbs
• Frequent standing, walking, and travel between service locations

• Valid driver’s license, reliable transportation, and proof of insurance

Certifications & Training Requirements:

• CPR, First Aid, and Bloodborne Pathogens certification

• Certified Restraint Training

• Core A & B certification

• Completion of required agency and regulatory trainings (e.g., Human Rights, Safety, Medication Administration)

Benefits:

Full-time employees scheduled 30 hours or more per week are eligible for Medical, Dental, Vision, Basic Life Insurance (paid by employer), Voluntary Life Insurance, Disability, Accident, Critical Illness, and Legal/Identify Theft Assistance.

Full-time employees scheduled 30 hours or more per week are eligible for paid vacation and sick time: 12 vacation days in the first year and 8 sick days/year.

Full-time employees scheduled 30 hours or more per week are eligible for up to $1000 of tuition reimbursement/year after a 3 month training period.

Employees working more than 1000 hours/year will be 401K eligible. After 2 years, a 2% match is provided; after 3 years, a 3% match, after 6 years, a 6% match. Employer matches are 100% vested.

Part-time employees scheduled 20 or more hours/week, earn 12 vacation days the first year and  6 sick days/year.

Part-time employees scheduled 20 or more hours/week are eligible for up to $500 of tuition reimbursement/year after a 3 month training period.

Full-time employees and part-time employees scheduled 20 hours or more/week are eligible for 11 Holidays or Holiday Pay.

Additional Information:

For more information, please reach out to Brian James at bjames@rauchinc.org

 Rauch is a Drug-Free Workplace, an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity including individuals with disabilities and veterans 

Education/Experience Requirements:

Bachelor degree or 3 years' experience in providing direct service to people with developmental disabilities. Supervisory experience helpful.