Job Summary

Provide exceptional customer service to guests throughout their store experience. Successfully operate, maintain, and sanitize cashier  station, self-checkouts, and online ordering process depending on daily  assignment. Support guests experience through upselling, proper bagging techniques, and carry-outs as needed. Replenish front end supplies and equipment including but not limited to shopping carts, baskets, and bags as needed.

Responsibilities

• Greet and offer immediate assistance to guests upon entry to department and store, while providing excellent customer service throughout their store experience
• Execute proper cash handling and payment  processing in accordance with Cash Variance policy and procedures
• Preforms drawer audit at the start and end of assigned shift ensuring counts are within assigned values based on cash handling policy 
• Monitor Self-Checkouts to address customer issues and ensure smooth transactions, addressing and resolving delays promptly as needed (if applicable to store)
• Execute online ordering process in accordance  with company policy and procedure (if applicable to store)
• Bag customer groceries in a timely and efficient manner according to company bagging policy and best practices
• Have approximate knowledge of store layout and product locations to guide customers to answers or locations as needed in a timely manner
• Return unwanted merchandise on an hourly basis or as needed
• Collect and return shopping carts from  surrounding areas and return to company property as needed
• Maintain a stocked, clean, safe, and sanitized front-end environment according to department needs
• Performs other duties as assigned.

Working Conditions

Works in a non-smoking store environment where there is occasional discomfort due to exposure to dust/pollen, elements, temperatures changes, and infrequent environmental noise. These above statements are intended to describe the general nature and level of work being performed in this role and are not an exhaustive list of all associated duties and responsibilities. Works outside in all weather conditions to retrieve carts and assist customers.

Equipment Operated  

• Cash register
• Shopping Cart Strap
• POS Terminal
• Adding Machine
• Cardboard Bailer Machine
• Touchscreen/Tablets
• Vacuum
• Trash Compactor
• Hand Scanner

Education And Experience

• High School Diploma, equivalent, or current enrollment is required
• Previous Customer Service Experience is  preferred
• Previous Cashiering or Cash Handling experience is preferred

Knowledge, Skills, Abilities

• Customer service skills
• Interpersonal skills
• Verbal communication skills
• Basic mathematical skills
• Attention to detail
• Organizational skills
• Ability to work independently and with a team
• Ability to work with little to no supervision
• Ability to multitask in a fast-paced environment
• Ability to safely navigate parking lots and customer areas

Physical Requirements

• Bending
• Standing
• Communication (Verbal)
• Carrying up to 50 lbs.
• Reading
• Walking
• Hearing (Auditory)
• Reaching
• Grasping
• Lifting up to 50 lbs.
• Writing
• Sight or Peripheral Vision