Roles & Responsibilities

Clinical & Patient Care Support

• Assist with obtaining patient health history, personal data, chief complaint, and vital signs; document accurately in the medical record. 
• Escort patients to exam rooms, prepare rooms for procedures, and support physicians during treatments and examinations. 
• Clean, stock, and maintain exam rooms and clinical areas; ensure equipment and instruments are properly sterilized. 
• Collect, label, and deliver specimens to the laboratory following protocol. 
• Assist physicians with minor diagnostic procedures and treatments as directed. 

Patient Experience & Team Collaboration

• Ensure complete and accurate communication of patient information. 
• Provide patient care that promotes comfort, dignity, and satisfaction. 
• Collaborate with co-workers and clinical staff to maintain efficient patient flow. 
• Communicate clearly and empathetically with patients, families, and staff. 
• Support peers and department objectives by demonstrating teamwork and professionalism. 

Accountability & Compliance

• Complete assigned tasks promptly and keep supervisors informed of issues. 
• Maintain strict patient confidentiality in accordance with HIPAA standards. 
• Attend required staff meetings, training, and maintain current licensure/certification. 
• Adhere to infection control, OSHA, compliance, and safety guidelines. 
• Demonstrate adherence to department dress code and organizational standards. 
• Participate in performance improvement and cost-effective practices. 

Qualifications and Education Requirements

Education and Certification

• High school diploma or GED required. 
• Completion of the NC state-approved Nurse Aide I course is required.  
• Nurse Aide II course or nursing student listing preferred. 
• Current listing with the NC Department of Health and Human Services as Nurse Aide I, or with the NC Board of Nursing as a Nurse Aide II. 

Experience

• Minimum 1-2 years clinical experience in a medical office or outpatient clinic preferred. 

• Experience in urology or specialty practice setting is a plus. 

Skills and Abilities 

• Proficiency with EMR systems and Microsoft Office. 
• Excellent written and verbal communication skills. 
• Strong interpersonal and customer service skills. 
• Knowledge of OSHA/HIPAA guidelines and infection control practices.