The Concours Club sets the new standard for automotive country clubs worldwide. The members-only motorsport facility blends high-tech driving, impeccable service, and luxury amenities within a spectacular resort setting. Located within minutes from the heart of Miami, this is the ultimate escape, where automotive collectors and enthusiasts can relax, connect, and share their passion. The world-class driving experience is now open to members.

Summary/Objective

The Concours Club is seeking passionate and service-driven Lifestyle Concierges for two distinct employment opportunities: Variable Lifestyle Concierge and On-Call Lifestyle Concierge. Both positions play an essential role in delivering exceptional hospitality and creating memorable, personalized experiences for our members. These dynamic, guest-facing roles require a commitment to providing seamless, attentive service across a variety of environments while consistently upholding the Club’s standards of excellence. Ideal candidates will demonstrate exceptional attention to detail, adaptability, strong problem-solving skills, and a genuine passion for hospitality. Success in either position requires a proactive mindset, dedication to exceeding member expectations, and flexibility to accommodate operational needs, including evenings, weekends, and holidays.

Roles & Job Responsibilities

• Welcome guests professionally and demonstrate warm, confident, and genuine first impressions as per TCC service standards
• Actively listen and respond to members'/guests' questions, concerns, and requests to resolve issues in a personalized manner, build trust to create "Members for Life" 
• Assist members and their guests on-site with complaints, complications, or problems in a helpful manner and follow up to ensure satisfaction
• Anticipate member needs and provide personalized recommendations for club amenities and experiences.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, purchases) by planning or identifying appropriate providers
• Uphold luxury hospitality standards and superb guest service
• Cooperate, assist, and communicate effectively with other team members to provide prompt service to the guest
• Have strong knowledge of club software operating systems
• Support retail operations with inventory, merchandising, and sales transactions. 
• Step into serving or bartending roles as needed, with knowledge of food and beverage offerings.
• Accurately process food, beverage, and retail transactions on the club's point of sale.
• Input and update member information into software operating systems 
• Have the ability to ask key questions to better guide each member's dining experience
• Facilitate front-of-house operations, including daily opening and closing procedures, supply fulfillment, and maintenance cleanliness
• Manage the cleaning, storage, and maintenance of club driving gear
• Report operational issues or member concerns to supervisors for prompt resolution 
• Conduct light cleaning, restocking, and organizing of locker rooms, lounges, and break spaces.

Skills & Qualification Requirements

• Proven experience in a service role in the hospitality industry
• At least one year of experience in an upscale or luxury setting
• Restaurant service or bartending experience preferred
• Bilingual speakers preferred
• Passion for automobiles/motorsports
• Strong ability to multitask and time management
• Polite and confident with a great deal of patience
• Ability to verbally communicate in a professional and effective manner
• High School Diploma required
• Bachelor's Degree in hospitality of relevant field is a plus
• Must be 18 years of age or older
• Must be proficient with technological systems

Work Environment

This job is usually performed indoors and outdoors, in a controlled environment, and experiences a high level of noise in the work environment. This job has intermittent levels of high stress.

Physical Demands

The candidate must have the ability to stand for long periods of time, bend, reach, and carry 25+ pounds.

Position Type/Expected Hours of Work

Opportunities are available for both Variable-Schedule and On-Call positions, with hours determined by the Club’s operational needs. Schedules may include weekdays, evenings, weekends, and holidays, with hours varying based on business demands and no guaranteed minimum hours.