Now Hiring: PRN Front Desk Guest Ambassador/Tech Assistant

Location: St. Augustine, FL

Schedule: PRN | Monday–Friday, 5:00 PM–9:00 PM, as needed

Join Our Growing Team at Precision Imaging Centers

Precision Imaging Centers is looking for a friendly, dependable, and service-oriented individual to join our St. Augustine team as a PRN Front Desk Guest Ambassador/Tech Assistant.

This is a dual-role position where you will be cross-trained in both front desk operations and clinical Tech Assistant responsibilities, providing support wherever needed.

We are looking for someone who enjoys working with people, delivers exceptional customer service, pays close attention to detail, and is eager to learn new skills in a patient-focused healthcare environment.

Position Overview

As a Front Desk Guest Ambassador/Tech Assistant, you will help create a welcoming and positive experience for our patients while supporting both administrative and clinical operations.

You will be cross-trained to assist with patient registration, scheduling, schedule scrubbing and appointment verification, patient preparation, and other Tech Assistant duties.

The ideal candidate is flexible, organized, detail-oriented, comfortable multitasking, and willing to assist wherever needed.

Essential Job Functions

Front Desk Guest Ambassador Responsibilities

• Warmly greet patients and visitors while providing exceptional customer service.
• Assist with patient check-in, registration, and paperwork.
• Answer patient questions and provide information regarding procedures and wait times.
• Direct patients to appropriate areas and coordinate with clinical staff.
• Promote and educate patients about available services.
• Maintain a clean, organized, and welcoming waiting area.
• Encourage satisfied patients to share their experiences through online reviews.

Schedule Scrubbing & Appointment Verification

• Proactively review and scrub upcoming patient schedules to ensure appointments are accurate, complete, and ready for the patient's visit.
• Verify that physician orders are present, legible, complete, and associated with the correct patient.
• Confirm patient information, including name and date of birth, matches the physician's order and scheduled appointment.
• Review physician orders against scheduled exams to verify the correct imaging modality, body part, laterality (left or right), and contrast requirements.
• Identify discrepancies or missing information and contact referring physician offices to obtain clarification or corrections before the appointment.
• Verify expected patient financial responsibilities, including copays, coinsurance, and out-of-pocket amounts, to ensure accurate payment collection.
• Confirm that required insurance prior authorizations have been obtained, approved, and properly linked to the scheduled exam.
• Communicate unresolved scheduling, authorization, or order-related issues to the appropriate team members to prevent delays in patient care.
• Maintain accurate documentation and follow established procedures to ensure efficient scheduling and a seamless patient experience.

Tech Assistant Responsibilities

• Assist technologists with patient preparation and positioning for imaging procedures.
• Escort patients to and from examination rooms.
• Help patients complete necessary screening forms and prepare for procedures.
• Assist with patient safety, comfort, and overall workflow.
• Prepare and maintain examination rooms, supplies, and equipment.
• Assist with other clinical support duties as trained and directed by technologists.

Requirements

Education

• High school diploma or equivalent required.
• Additional education or training in healthcare is a plus.

Experience

• Previous experience in customer service, hospitality, front desk, or patient-facing roles preferred.
• Healthcare experience is a plus but not required.
• Experience with medical scheduling, physician orders, insurance verification, or prior authorizations is preferred.
• Willingness to be cross-trained in both front desk and clinical support responsibilities.

Skills

• Excellent communication and interpersonal skills.
• Friendly, professional, and patient-focused attitude.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and ability to identify discrepancies in patient records and appointment information.
• Comfortable using computers and learning medical scheduling and patient registration systems.
• Comfortable working in a fast-paced healthcare environment.
• Dependable, flexible, and willing to assist in multiple areas as needed.

Physical Requirements

• Ability to stand or sit for extended periods.
• Ability to occasionally lift items up to 25 lbs.
• Ability to assist patients with mobility and positioning as appropriate.

Schedule

• PRN (as needed)
• Monday through Friday, between 5:00 PM and 9:00 PM
• Hours will vary based on staffing and operational needs.
• Flexibility and availability during these evening hours are preferred.

Why Join Precision Imaging Centers?

• Competitive Pay
• Bonus Opportunities Based on Patient Reviews
• Cross-Training in Front Desk and Clinical Support
• Opportunities for Professional Growth and Advancement
• Supportive, Patient-Centered Work Environment
• Opportunity to Gain Valuable Experience in Outpatient Imaging

If you enjoy helping others, are eager to learn, and are looking for a flexible PRN opportunity where you can gain experience in both patient services and clinical support, we would love to hear from you!

Precision Imaging Centers – Exceptional Clarity, Superior Care

Requirements

Education

• High school diploma or equivalent required.
• Additional education or training in healthcare is a plus.

Experience

• Previous experience in customer service, hospitality, front desk, or patient-facing roles preferred.
• Healthcare experience is a plus but not required.
• Experience with medical scheduling, physician orders, insurance verification, or prior authorizations is preferred.
• Willingness to be cross-trained in both front desk and clinical support responsibilities.