Now Hiring: Full-Time Front Desk Guest Ambassador / Tech Assistant

Location: Millenia Blvd. – Orlando, FL

Schedule: Full-Time | Multiple Shifts Available

Hours of Operation: Monday–Friday, 7:00 AM–7:00 PM | Saturday, 8:00 AM–5:00 PM

Flexibility to work various shifts within these hours, including Saturdays as needed, is preferred.

Join Our Growing Team at Precision Imaging Centers!

Precision Imaging Centers is growing, and we're looking for friendly, dependable, and patient-focused individuals to join our Orlando team!

This dual-role position is ideal for someone who enjoys working with people, thrives in a fast-paced healthcare environment, and is comfortable balancing front desk responsibilities with hands-on clinical support.

You'll play an important role in creating an exceptional patient experience, ensuring upcoming appointments are accurate and complete, assisting our imaging technologists, and helping keep daily operations running smoothly.

A background in radiology and/or previous experience in an outpatient imaging environment is strongly preferred.

Position Overview

As a Front Desk Guest Ambassador / Tech Assistant, you'll serve as both a welcoming first point of contact for patients and a valuable member of our clinical support team.

Responsibilities include patient registration, scheduling, customer service, reviewing and verifying upcoming appointments through schedule scrubbing, and assisting technologists with patient preparation and exam workflows across various imaging modalities, including MRI and CT.

We're looking for someone who is organized, professional, compassionate, detail-oriented, and willing to jump in wherever needed to support our patients and team.

Key Responsibilities

Front Desk / Guest Ambassador

• Welcome patients and provide a friendly, professional experience from check-in through check-out.
• Complete patient registration and verify insurance and demographic information.
• Schedule appointments, answer incoming calls, and assist with patient inquiries.
• Collect payments and maintain accurate patient and financial records.
• Educate patients about available imaging services and encourage patient feedback.
• Maintain a clean, organized, and welcoming front desk environment.
• Work closely with clinical staff to ensure efficient patient flow and a positive experience.

Schedule Scrubbing & Appointment Verification

• Proactively review and scrub upcoming patient schedules to ensure appointments are accurate, complete, and ready for the patient's visit.
• Verify that physician orders are present, legible, complete, and associated with the correct patient.
• Confirm patient information, including name and date of birth, matches the physician's order and scheduled appointment.
• Review physician orders against scheduled exams to verify the correct imaging modality, body part, laterality (left or right), and contrast requirements.
• Identify discrepancies or missing information and contact referring physician offices to obtain clarification or corrections before the appointment.
• Verify expected patient financial responsibilities, including copays, coinsurance, and out-of-pocket amounts, to ensure accurate payment collection.
• Confirm that required insurance prior authorizations have been obtained, approved, and properly linked to the scheduled exam.
• Communicate unresolved scheduling, authorization, or order-related issues to the appropriate team members to prevent delays in patient care.
• Maintain accurate documentation and follow established procedures to ensure efficient scheduling and a seamless patient experience.

Tech Assistant

• Assist imaging technologists with preparing patients for MRI, CT, and other imaging procedures.
• Help with patient positioning, comfort, and exam preparation under the direction of the technologist.
• Follow established patient safety and imaging department protocols.
• Perform IV starts as needed, with training available for qualified candidates.
• Prepare, clean, and restock imaging rooms and clinical supplies.
• Assist with patient documentation and daily clinical workflows.
• Support technologists across multiple imaging modalities based on departmental needs.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Radiology background and/or previous experience with MRI, CT, or other imaging modalities strongly preferred.
• Previous experience in healthcare, patient care, hospitality, or customer service is a plus.
• Experience with medical scheduling, physician orders, insurance verification, or prior authorizations is preferred.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to identify and resolve discrepancies in patient and appointment information.
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced healthcare environment.
• Comfortable using computers, electronic medical records, and scheduling systems.
• Comfortable working in both administrative and clinical support roles.
• Willingness to learn new skills, including IV starts when appropriate.
• Dependable, flexible, and committed to providing exceptional patient care.
• Ability to stand or sit for extended periods and occasionally lift up to 25 lbs.

Benefits & Perks

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Company-Paid Group Life Insurance
• Paid Time Off (PTO)
• Competitive Pay and Bonus Opportunities
• Employee Recognition and Referral Bonuses
• Opportunities for Professional Growth and Advancement
• Flexible Scheduling with Multiple Shifts Available
• Great Place to Work® Certified Workplace
• Supportive, Team-Oriented Environment

Why Join Precision Imaging Centers?

At Precision Imaging Centers, we're committed to delivering Exceptional Clarity and Superior Care to every patient. We believe that starts with building a team of dedicated professionals who genuinely care about the people they serve.

Whether you're looking to expand your experience in radiology or grow your career in healthcare, this position offers the opportunity to develop valuable skills while making a meaningful difference every day.

Apply Today!

If you're friendly, motivated, detail-oriented, and enjoy working in a patient-centered environment, we'd love to hear from you!

Thank you for your interest in joining the Precision Imaging Centers team!

• High school diploma or equivalent required; bachelor's degree preferred.
• Radiology background and/or previous experience with MRI, CT, or other imaging modalities strongly preferred.
• Previous experience in healthcare, patient care, hospitality, or customer service is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and the ability to multitask effectively.
• Comfortable working in both administrative and clinical support roles.
• Willingness to learn new skills, including IV starts when appropriate.
• Dependable, flexible, and committed to providing exceptional patient care.
• Ability to stand or sit for extended periods and occasionally lift up to 25 lbs.