About Us:
Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.

SUMMARY: The Member Outreach Specialist welcomes and assists members visiting Astiva Health’s activity center, provides information about available programs and services, and helps create a positive and welcoming environment. This role supports member engagement through excellent customer service, activity coordination, and community outreach.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Welcome members and visitors to the activity center, assist with check-in, and provide friendly, respectful, and timely customer service.
• Answer member questions regarding activity center programs, events, and available services.
• Connect members with the appropriate Astiva department for assistance with benefits, coverage, or other plan-related inquiries.
• Address member concerns within the scope of the role, coordinate with internal teams to resolve service issues, and follow up to ensure concerns are addressed.
• Assist with planning and coordinating activity center programs, events, and outreach activities to encourage member participation and engagement.
• Conduct member outreach to share information about upcoming activities, programs, and services, and gather feedback to improve the member experience.
• Develop and maintain relationships with field marketing organizations (FMOs), brokers, agents, independent physician associations (IPAs), providers, and community organizations to promote awareness of Astiva Health and its activity center.
• Conduct field visits and participate in community events to strengthen relationships, identify outreach opportunities, and gather information about community needs and market trends.
• Collaborate with Astiva’s sales, marketing, physician relations, and member services teams to support member satisfaction, retention, and membership growth.
•  Participate in network and membership development meetings and prepare reports on outreach efforts, activity center attendance, member feedback, and relationship development.
• Maintain accurate records of member interactions, outreach contacts, and follow-up activities while protecting confidential information.
•  Demonstrate effective communication in one-on-one and group settings and strong organizational skills to ensure timely follow-up on member and provider matters.
• Maintain regular and consistent attendance.
• Perform other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including regular and consistent attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: 

• High school diploma or equivalent required
• Bachelor’s degree in Marketing, Communications, Healthcare Administration, or a related field preferred.
• Previous experience in customer service, member services, community outreach, or a related role required; healthcare or health plan experience preferred.
• Strong customer service skills, including the ability to assist older adults with patience, courtesy, and professionalism.
• Excellent verbal and written communication skills, including the ability to communicate effectively in one-on-one and group settings.
• Ability to build and maintain positive working relationships with members, providers, community partners, and internal teams.
• Strong organizational and follow-up skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, email, basic data entry, and telephone systems.
• Ability to handle members concerns professionally and maintain confidentiality.
• Ability to travel locally for community outreach, meetings, and event
• Fluent in Korean (verbal and written)