Position: Intake and Outreach Liaison
Hours Per Week: As assigned
Site: As assigned
Supervisor: Head Start ERSEA Coordinator
Status: Regular Employee, Non-Exempt
Collect all required documentation from parents and place children on Head Start and Early Head Start waitlists. Educate, support, and empower parents in their search for quality early education and care programs: home visiting, center based and family childcare. Assist families in accessing their most appropriate program option and/or subsidy. Participate in Outreach/Recruitment activities in the community. Comply with all procedural and documentation requirements of OHS, ACF, DOE, and EEC.
- High School diploma or HISET and 2-year related experience or AA in related field and 6 months experience.
- Computer literate with some knowledge of spread sheet and data base systems.
- Good communication and organizational skills.
- Must be comfortable working in fast-paced, deadline driven environment.
- Must be attentive to detail and have a high level of accuracy.
- Must have great communication skills for speaking to potential clients and the community.
- Sensitive to the needs of low-income families and respectful of the diversity of children and families served.
- Become knowledgeable about Head Start Performance Standards and Early Education & Care (EEC) requirements and follow all HS&ELP systems related to eligibility, enrollment, recruitment selection, and attendance.
- Become familiar with community resources available for families.
- Valid license required.
- Manage phone calls and inquiries from parents for all HS&ELP program options.
- Process applications, including filling them out for families, for all HS&ELP programs.
- Conduct initial enrollment meeting for Head Start and Early Head Start applicants to assess family needs, verify eligibility, obtain required documents, place participant on the waitlists, and refer family to resources in the community as needed. Meetings occur in office, over phone, over zoom, and in public spaces. May require travel.
- Participate in outreach/recruitment activities with other members of Enrollment Team, occasionally on nights and weekends.
- Network with community organizations, including attending regular networking meetings.
- Enter data and maintain waitlist for Head Start and Early Head Start applicants and program transfers using the MyHeadStart database, updating regularly, in accordance with funding source requirements and intra-agency procedures.
- Work collaboratively with other Enrollment Staff to refer families to all funding source and program options for their particular needs.
- Enter families onto the EEC Kinderwait waitlist who need full-day care, if applicable
- Determine and document eligibility for children attending Head Start for a third program year, if applicable
- Provide back up coverage for other enrollment staff, as needed.
- Complete other tasks and projects as assigned.
- Promote the availability of quality, affordable child-care and education services by representing CA/HS&ELP in a professional manner on community councils and committees.
- Relate in a professional manner to children, clients, CAPV/HS&ELP staff and Family Child Care Educators.
- Abide by all of the conditions pertaining to the authorization to operate CAPV vehicles or the operation of a privately owned vehicle on CAPV business.
- Attend all appropriate program workshops and meetings.
- Maintain good in-house relationships with all other staff members and with providers. Attend regularly scheduled supervision meetings, team meetings, mandatory agency trainings, and participate in professional development activities.?
- Adhere to agency confidentiality policies.
- Other duties as assigned.
This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities?may be adjusted?to meet the operational needs of the agency.?
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to sit for long periods of time, use computer, and talk on the phone.
The employee must occasionally lift and/or move up to 30 pounds.
Must be able to engage in outreach activities in the public, which can include standing for periods of time.
The employee must have the ability to drive a program vehicle, as needed.
Employment is contingent upon the following: a satisfactory Background Record Check (BRC) which includes Criminal Offender Record (C.O.R.I.), Department of Children and Families (DCF) background check and effective September 1, 2013 Sex Offender Registry Information (SORI) and fingerprinting-based national and state criminal history check. BRC and fingerprinting-based national and state criminal history check is to be completed every three years. In addition, employment is contingent on evidence of physical exam within the past year, plus verification of MMRs. Documentation of subsequent physical exams must be submitted every 2 years. Also, submit evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.
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