Job Summary

Responsible and accountable for day to day administration, monitoring and resolving system/network issues. Looking for someone who is motivated, driven, and growth-oriented, that wants to be involved in developing, implementing and supporting all systems under RevOne Companies and all other entities. 

Essential Duties of the Position

• Tier 1 growing toward Tier 2 support
• Professional client interaction 
• System documentation maintenance and costumer communications
• Diagnostic skills around technical issues
• Technical awareness: ability to match resources to technical issues appropriately
• Manage/support all software/networks
• Assign configuration of authentication and authorization of directory services.
• Maintain network servers such as files servers, VPN gateways, and intrusion detection systems.
• Monitor ticketing system; identify and address any issues
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Work in a demanding, deadline-driven environment
• Any other duties as assigned by management.

Responsibilities of the Position

Basic knowledge, willing to learn the following: 

• Windows server (2012 R2, 2016, and 2019) environment
• Windows Active Directory
• Windows Group Policy
• VMWare environment
• Microsoft Exchange environment
• Cisco Catalyst Switches
• Cisco VPN and Firewall (ASA)
• DNS and DHCP
• Maintain Nimble SAN
• PaloAlto Web Filter
• Maintain server hardware
• Maintain nightly backup
• Monitor network monitoring software
• Create new users
• Manage FTP accounts
• Create, maintain and manage VPN tunnels
• IT equipment inventory
• Assist with help desk calls
• Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
• Maintains working knowledge of company, client and healthcare market through participation and by reading updates and other provided communication
• Works in collaboration with other departmental associates, as well as clients supporting their efforts through teamwork and the acceptance of additional assignments
• Accepts responsibility for own actions, while taking ownership of departmental outcomes

Requirements of the Position

• Associates Degree in Computer Science, Management Information Systems, Information Technology, or other related field; combination of education and 2+ years’ experience
• Experience in hardware support and system operation
• Experience in forming relationships with internal users, external customers and vendors. 
• Excellent communication, analytical and troubleshooting skills
• Detail oriented with strong problem solving skills

Physical Requirements 

• Ability to carry various equipment to different locations throughout company
• Ability to bend, stoop, maneuver into tight or confined spaces, and perform to install and connect equipment
• Ability to travel to various floors and locations throughout the company