Who We Are

Berkshire Systems Group, Inc. (BSGI) is proud to have been recognized as one of Pennsylvania's Best Places to Work in 2022, 2023, 2024, and 2025. For more than 40 years, we've built a reputation as a trusted provider of fire safety, security, communications, and integrated technology solutions for commercial, industrial, and government customers.

At BSGI, we value teamwork, innovation, and continuous learning. As technology evolves, we continue to grow our expertise and provide cutting-edge solutions while maintaining the personalized service our customers have come to expect.

Position Summary

The Sales Support Specialist plays an important role in supporting our sales team and helping projects move smoothly from opportunity to proposal. This position combines administrative coordination, customer account support, and technical proposal assistance for Fire Alarm, Security, Access Control, Video Surveillance, A/V, and Communications Systems.

We're looking for someone who is organized, detail-oriented, and eager to learn. While some technical knowledge is helpful, this role offers opportunities to develop your skills while working closely with experienced team members.

Key Responsibilities

• Maintain CRM reports, proposal schedules, and opportunity tracking.
• Distribute weekly bid lists and coordinate bid assignments with the Sales Manager.
• Update proposal and lead information within CRM software.
• Collect, track, and report sales leads.
• Research upcoming projects and identify opportunities during the design phase.
• Assist Application Specialists with project follow-up and workload management.
• Support estimating activities, including system take-offs when needed.
• Assist with basic design-related tasks involving:
  • Fire Alarm Systems
  • Security Systems
  • Video Surveillance
  • Access Control
  • Sound Systems
• Provide support with drawings, risers, and project documentation.
• Help maintain and update the company website, including SEO monitoring and reporting.
• Assist with social media marketing initiatives and email campaigns.
• Maintain customer email databases.
• Serve as a liaison for estimating software support and maintenance.
• Assist with COSTARS and Pennsylvania State Contract administration during contract renewals.
• Follow company safety practices and maintain regular in-person attendance.
• Perform other duties as needed to support the team.

Qualifications

Required

• Associate degree in Marketing, Business Administration, Engineering Technology, or a related field.
• Proficiency with Microsoft Office and Google Workspace.
• Basic knowledge of CAD and/or Bluebeam.
• Valid driver's license with a good driving record.

Preferred

• Bachelor's degree in Marketing, Business Administration, Engineering, or a related field.
• Familiarity with Sedona software.

What Will Help You Succeed

• Strong organizational and problem-solving skills.
• Comfortable working with spreadsheets and Excel.
• Interest in technology, security, fire alarm, and communications systems.
• Ability to review and interpret construction and design drawings.
• Basic understanding of system wiring and infrastructure concepts.
• Strong communication skills and the ability to collaborate across departments.
• A willingness to learn and take on new challenges.

At Berkshire Systems Group, Inc., we are committed to our Behavioral Standards which provides an environment of mutual respect and is the basis for providing equal employment opportunities available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by municipal/state/federal law. Berkshire Systems Group, Inc. celebrates and supports the diversity among our teammates and believes it contributes to our success as a company.