Description
Position: Account Manager
Reports To: Director of Client Services
Status: FT
Manages Others: No
Position Summary:
An Account Manager’s role is to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, answer client inquiries and identify new business opportunities among existing customers.
Essential Functions:
- Develop strong relationships with customers, connecting with both internal and external teams, and providing high level reports.
- Answer all direct client inquiries while handling and executing any escalated issues both internally and externally until final resolution.
- Coordinate with cross-functional internal teams (including the Service, Parts, Billing, Field, and Executive teams) to improve the entire customer experience. This position may require occasional travel.
- Account Managers will be responsible for providing high level reports regarding account status and any information customers may need.
- Ability and desire to collaborate with coworkers and management to achieve business standards, provide customer satisfaction and engaged in our services.
- Lead point of contact for all matters specific to assigned accounts at all times.
WORKING CONDITIONS:
Physical Demands:
A = Major
B= Moderate
C = Minor
- Sitting(A)
- Typing on computer laptop (A)
- Communicating (A)
- In open office setting
- Walking (C)
- Bending (B)
- Inside (A)
- Lifting up to 10 lbs. (C )
Mental Requirements:
A = Major
B= Moderate
C = Minor
- Understand and carry out simple and complex oral and written instructions (A)
- Read work orders, instructions, schedules, schematics, and specifications (A)
- Prepare detailed reports through oral, written, and electronic means (A)
- Work alone (A)
- Work with minimum supervision (A)
- Work on several detailed tasks simultaneously with accuracy (A)
- Ability to handle after hours / weekend client emergency inquiries both internally and externally (B)