Join our dynamic team at Hyatt House Charleston & Lowline Hotel, managed by Avion Hospitality, where hospitality meets innovation and fun! We are seeking a passionate and experienced Director of Front Office to lead our front desk operations across both properties. If you thrive in a lively environment, enjoy creating memorable guest experiences, and excel at leading teams, this is the perfect opportunity for you to make a difference and grow your career.
Key Responsibilities:
- Oversee and manage the daily operations of the Front Office departments at both Hyatt House Charleston and Lowline Hotel
- Lead, motivate, and develop front desk staff to deliver exceptional guest service
- Ensure smooth check-in and check-out processes, maintaining high standards of guest satisfaction
- Monitor and improve front office procedures, policies, and guest service standards
- Collaborate with other departments to ensure seamless operations and guest experiences
- Handle guest inquiries, complaints, and special requests with professionalism and a positive attitude
- Manage staffing schedules, training, and performance evaluations for front office team members
- Maintain accurate financial and administrative records related to front office activities
- Analyze operational reports to identify trends, opportunities for improvement, and implement corrective actions
- Manage guest feedback and reviews, turning insights into actionable improvements
- Ability to work Mornings, Evenings and Overnights when needed to train and spend time with the Front Office team
- Manage ordering process for Front Office items such as waters, markets, supplies, guest amenities, etc.
- Uphold brand standards and ensure compliance with hotel policies and safety regulations
- Perform all other duties as assigned by a member of the senior leadership team
Skills and Qualifications:
- 5-6 year’s experience within Front Office Leadership positions
Proven experience in front office management within the hospitality industry, preferably in a multi-property environment
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Ability to handle guest concerns with tact and professionalism
- Exceptional organizational and problem-solving skills
- Knowledge of property management systems and reservation software
- Flexibility to work various shifts, including evenings, weekends, and holidays
- A positive, energetic attitude with a passion for delivering outstanding guest experiences
At Avion Hospitality, we believe in fostering a vibrant, inclusive culture where our team members can thrive and grow. We offer competitive benefits, opportunities for advancement, and a fun, welcoming environment where your contributions truly matter. If you're ready to lead with enthusiasm and make a lasting impact, we can't wait to meet you!