This position is responsible for planning and managing patient care according to patient need. Responsibilities also include rooming and interviewing patients, recording medical history and physical condition information including taking and recording patient vital signs.   

Essential Duties and Responsibilities:

Assist in the examination and treatment of patients under direction of provider.  

• Room patients
• Assist providers with procedures, examinations or treatments
• Monitor patient condition during treatments, procedures or activities
• Sterilize medical equipment or instruments
• Administer immunizations per protocol
• Record patient medical histories
• Prepare medical supplies or equipment for use
• Collect specimens from patients and prepare for testing
• Complete appropriate documentation in EMR

Manages patient follow-up activities and responsibilities.

• Document patient phone calls and follow-up data in EMR
• Maintain medical facility records
• Schedule patient procedures and appointments
• Explain medical procedures or test results to patients and/or family members
• Follow-up regarding patient plans, lab letters and other documents in a timely and accurate manner
• Process other requests, including medication prior authorizations 

Comply with department and facility standards.

• Understand Clinic Policies and Procedures 
• Perform work according to organization policies and procedures

Other duties as assigned.

• Maintain inventory of medical supplies or equipment
• Order medical supplies or equipment

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Education & Licensure:

• Graduate of an accredited Medical Assistant program & current CMA/RMA credentials
• Current BLS certification through American Heart Association or American Red Cross BLS course 

- OR –

• Current LPN licensure in the State of Wisconsin and Minnesota
• Current BLS certification through American Heart Association or American Red Cross BLS course

Experience:

• Prior clinic experience preferred 

Knowledge, Skills & Abilities: 

• Strong time management and prioritization skills
• Flexible and willing to fill different roles as needed
• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Positively contributes to a team environment, assisting the organization in achieving goals and objectives
• Strong customer service skills

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission: To deliver care driven by excellence, guided by heart, and grounded in community.

Vision: To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being.

Values: Integrity. Respect. Compassion. Collaboration

Here at St. Croix Health, we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.