Job Summary:

Assist commercial lenders in managing member business relationships including loans, deposits and other related services. 

Essential Job Duties:

• Initiate the generation of documentation for both complex and non-complex business loans and ensure that such loans comply with all applicable rules and regulations. 
• Initiate complex loan request process; obtain applicant data and all pertinent codes and input into loan software system. Order title policies, appraisals, UCC reports, and other documents needed to originate business loans. 
• Confirm that insurance and titles are received and maintained, and that all documentation is complete.
• In the Supervisor’s absence, perform pre-closing and post-closing reviews of all approved business loans. 
• Review complex loan origination and closing documents to verify accuracy of loan payments and loan values, and to ensure that the loans comply with guidelines. 
• Close non-complex loans.
• Set up and maintain business loan files for documentation and compliance, title work and UCC filings.
• Ensure all audit and security policies and procedures are followed in accordance with Credit Union policy and federal regulations.
• Effectively coordinate efforts with other Credit Union departments to ensure quality and timely member service.
• Handle various transactions on business member accounts, including the audit and verification of account information input into system, processing business loan payments/advances, and calculating loan payoff amounts. 
• Use sales skills and tools to analyze and determine member needs with the intent of enhancing member retention and exploring additional sales opportunities. 
• Recommend appropriate solutions (both consumer and business) in person and on the phone.
• Assist in the commercial appraisal bid and engagement process.
• Responsible for on-the-job training (OJT) for new Commercial Processing Specialist 1 
• Process denied and withdrawn business loan applications.
• Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
• Assist the business lending team in identifying and resolving issues pertaining to business accounts and loans. 
• Conduct account research as needed. 
• Work with Accounting to clear general ledger accounts.
• May pull, create and distribute routine (to include month end) reports for management and applicable branches or departments and take action as needed.
• Compile both routine and atypical correspondence as needed.
• Assist in business development/calling efforts as requested by the commercial lenders.
• Post closing reviews of credit cards
• Closed loan audits
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
• Strong organizational skills in managing multiple initiatives.   
• Strong analytical and problem-solving skills.  

Knowledge:

• Strong knowledge of related state and federal banking compliance regulations and other lending practices.
• Strong understanding and knowledge of business lending practices, loan documentation and loan servicing requirements, with demonstrated ability to apply that understanding to work produced.

Education and Experience:

• Minimum two years’ experience working specifically with business deposits and lending, including servicing and processing of business loans with demonstrated experience with UCC filing and construction loans
• Minimum bachelor’s degree or certification in business, banking, or finance or more than 2 years of related experience. 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 5 pounds at times.