POSITION OVERVIEW 

Develops implements, disseminates, and administers operations strategies and objectives to ensure the achievement of organization’s goals and objectives. Manages the operations function in conjunction with business growth, introduction of new operational systems, meeting organizational financial objectives, and meeting organizational goals in relation to safety, quality of care, and timely delivery of services.  

SUPERVISION RECEIVED: 

Reports to Office Manager and Physician

SUPERVISION EXERCISED: 

Provides support and leadership to Office Manager and Physician

ROLE AND RESPONSIBILITIES: 

• Assists with operational issues. 
• Regularly performs practice assessments with improvement recommendations communicated with office manager and physicians. 
• Assists with running office/department meetings as needed by the office/department. 
• Collaborates with the Quality Team in ensuring new staff receive initial training, assuming full responsibility for ongoing support, training, and goal setting. 
• Attends Office Contacts Meeting, EHR Super User call, and any other training/educational offering delivered by PHC or their affiliate. 
• Manages customer service programs and initiatives 
• Assists with new business development. 
• Uses data to provide benchmarks used in goal setting. 
• Recommends new policies and updates to the Administrative Team. 
• Maintains strictest confidentiality. 
• Ensures that offices operate in compliance with established rules and regulations, involving direct supervision when there is a perceived issue. 
• Communicate effectively with unsatisfied patients to get results that satisfy the patient and protect PHC 

EDUCATION 

Associate in Healthcare Administration, Public Health or related field or at least 2 years of healthcare experience with at least 2 years in a management role. 

EXPERIENCE 

Minimum of 2 years medical office management experience. Knowledge and experience with an EHR system. 

KNOWLEDGE AND SKILL REQUIREMENTS: 

Must be highly proficient in Excel and adept with PowerPoint, Outlook and Word. Skilled in exercising initiative, judgment, problem solving and decision making. Skilled in developing and maintaining effective relationships with clinical and administrative staff, patients and the public. Ability to analyze and interpret complex data. Ability to communicate clearly and effectively in writing and verbally. 

KNOWLEDGE AND SKILL REQUIREMENTS: 

• Knowledge of medical terminology, coding and office procedures. 
• Knowledge of third-party and insurance company operating procedures, regulations and billing requirements and government reimbursement programs (included but not limited to Pay for Performance programs). 
• Skill in establishing and maintaining effective working relationships with other physicians, employees, patients, payor organizations, and the public. 
• Skill in developing, implementing and administering budgets. 
• Ability to process patients and public inquiries and respond with poise and efficiency. 
• Ability to conceptualize work flow, develops plans, and implements appropriate actions. 
• Ability to maintain confidentiality of sensitive information, evaluates, solve problems and correct errors. 

ENVIRONMENTAL/WORKING CONDITIONS: 

Work is performed in a busy office environment. 

Contact with employees and outside agencies. May involve handling situations with the public who are frustrated or upset. 

Some work may be required outside normal business hours. 

PHYSICAL/MENTAL DEMANDS: 

Frequent mobility and /or sitting required for extended periods of time. Manual dexterity. Some bending and stooping required.