Duties and Responsibilities

• Greet and assist patients with signing in for appointments  
• Obtain and accurately enter new patient information, including insurance details, into the EMR  
• Update patient records annually and ensure all forms are current, including HIPAA  
• Assist patients presenting to the front desk for questions or miscellaneous needs  
• Notify clinical staff of patient arrivals as appropriate  
• Check out patients after appointments and schedule follow-up visits  
• Schedule patient appointments and manage provider schedules  
• Complete FollowMyHealth registration for patients  
• Process referrals in a timely manner, including documenting contact attempts, scheduling appointments, scanning referral forms, and notifying referring providers  
• Obtain written patient authorizations to request medical records from other providers or facilities  
• Manage and balance the cash drawer twice daily  
• Collect co-pays and deductibles at the time of service  
• Answer phones, check messages, and relay information appropriately  
• Scan and upload documents into the EMR; maintain the fax server daily  
• Assist pharmaceutical representatives and coordinate scheduling  
• Perform additional duties as assigned by the office manager or provider  

Regulatory Requirements

• Completes annual educational requirements within the assigned time frame.  
• Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the 

Professional Requirements

• Adheres to dress code; appearance is neat and clean.    
• Maintains and ensures patient confidentiality at all times.    
• Represents the organization in a positive and professional manner.    
• Is willing to receive constructive feedback to enhance self-improvement.    
• Completes work within designated time.    
• Attends and participates on hospital committees, as appropriate.    
• Wears required identification while on duty.    
• Does not avoid challenging tasks.    
• Assists in the training of students, co-workers or other personnel.    
• Relays important information to other staff/shifts to maintain consistency in operations.    
• Understands how to utilize the grievance process to resolve concerns.    

Language Skills

• Ability to read and communicate effectively in English.    

Computer Skills

• Demonstrates basic computer skills and knowledge consistent with the needs of their department.    

Safety/Environment

• Knows the limitations of their license/certifications and does not practice outside these limitations.  
• Maintains cleanliness of equipment and department  
• Responsible for the safe handling of equipment as well as maintaining safety for themselves.  
• Knows the proper procedure for calling codes and the proper response for each code according to department protocol (i.e. fire, lock down, infant abduction, bomb threat, etc.)  
• Knows the proper procedure for reporting incidents involving the patient, visitor or employee.   
• Knows where to find MSDS information when needed.  
• Is aware of hazards and hazardous materials and how to maintain a safe environment.