Job Title:  Donation Services Manager 

Department:  Hospital Services 

Reports to:  Senior Regional Director

FLSA Status: Exempt

Date Revised: September 2025

Position Summary

The Donation Services Manager provides hands-on operational leadership and team oversight within the Hospital Services department. This role ensures efficient, high-quality service delivery while supporting LOPA’s mission and values. As a front-line leader, the Manager fosters a culture of accountability, collaboration, and professional growth.

Key Responsibilities

• Strategic Leadership: Contributes to departmental goals and initiatives in alignment with LOPA’s mission and strategic direction. Supports the implementation of new projects, policies, and performance metrics that drive continuous improvement.
• Operational Management: Oversees day-to-day departmental operations to ensure regulatory compliance, efficiency, and service quality. Manages resources, scheduling, and systems that support effective workflows.
• Talent & Culture Development: Leads and mentors staff to promote a high-performing, inclusive team culture. Provides coaching, facilitates training, and partners with HR on staffing and performance development.
• Stakeholder Engagement: Collaborates with peers, leaders, and external partners to support seamless operations and cross-functional alignment. Serves as a point of contact for issue resolution and service coordination.
• Donation Services Oversight: Oversees daily hospital-facing operations within assigned regions, including referral and chart evaluation, onsite case support, family integration, donation case follow-up, compliance documentation, education coordination, hospital relationship building, participation in donation committees, and support of donation services staff—ensuring alignment with clinical processes, hospital needs, and LOPA standards.
• Additional Responsibilities: Participates in departmental meetings and audits, maintains documentation, supports policy and process updates, and contributes to strategic planning and readiness activities. Performs other duties as assigned.

Qualifications & Competencies

• Bachelor’s degree in a related field preferred; equivalent education and/or experience may be considered in lieu of a degree.
• Relevant certification or licensure (e.g., CPTC, RN, RT).
• 3+ years of supervisory or leadership experience in a related field.
• Ability to assess donor potential and medical suitability accurately and quickly in collaboration with clinical teams.
• Experience utilizing data and hospital metrics to identify opportunities for process improvements and to monitor donation outcomes.
• Comfortable working in fast-paced, emotionally charged healthcare settings, able to maintain professionalism and composure under pressure.
• Strong understanding of compliance, safety, and quality standards.
• Demonstrated ability to lead people and processes effectively in a fast-paced environment.
• Skilled communicator with strong relationship-building and coaching abilities.
• Proficient in Microsoft Office, Google Workspace, and organizational systems.
• Committed to ethical leadership, service excellence, and inclusive team culture.

Work Environment & Expectations

• Full-time, salaried position 
• May require after-hours availability and occasional travel
• Office and clinical environments; occasional exposure to clinical materials
• This position may require the ability to lift, move, or reposition equipment and/or patients. Tasks may be performed independently or with assistance from team members or appropriate devices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

ADA & EEO Compliance

LOPA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need accommodation for any part of the employment process, please contact Human Resources.

LOPA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.