Position Summary

This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

· Serve guests lunch during their break time in a hospitable and respectful manner. In this case, the guests would be Biltmore Hotel employees and possibly outside contractors.

· Clean and sanitize buffet line, tables, chairs and any other equipment that comes into contact with food products.

· Keep buffet line, coffee machine, milk dispenser, soda dispenser, cabinets, etc. clean and replenished at all times.

· Remove dirty dishes, glasses, utensils etc. and take to stewards for proper cleaning and sanitizing.

· Pick up and deliver clean dishes, glasses and utensils to Legends Cafeteria in a timely manner, so that guests have available for their break time.

· Place orders correctly and in a timely manner for needed food and dry good products.

Skills Required

· Must be able to:

• Speak, understand the English language.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

· Must be able to:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Communicate with employees, managers, and outside vendors through verbal communication, hearing ability, and visual acuity.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
• Makes decisions in a timely manner
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Licenses or Certifications

• Food Safety preferable (If not can be obtained on premises)