The Patient Access Coordinator serves as the first point of contact for patients, physicians, and visitors at The Surgical Institute of Central Florida. This role is responsible for ensuring a smooth, compliant, and patient-centered registration and financial intake process, including insurance verification, patient check-in/check-out, and financial coordination. The position requires professionalism, attention to detail, and the ability to communicate clearly in a fast-paced ambulatory surgery center environment.

Bilingual (Spanish/English) proficiency is strongly preferred.

Key Responsibilities

Patient Registration & Front Desk Operations

• Greet patients and visitors in a courteous, professional, and HIPAA-compliant manner
• Check patients in and out for surgical and procedural appointments
• Verify patient demographics, consent forms, and required documentation
• Maintain patient flow and communicate delays or schedule changes appropriately
• Answer incoming calls and route messages accurately and promptly
• Coordinate with nursing, anesthesia, and administrative staff to ensure efficient operations

Insurance Verification & Authorization

• Verify insurance eligibility, benefits, deductibles, co-insurance, and out-of-pocket responsibilities
• Confirm prior authorizations and referrals are in place prior to date of service
• Identify coverage issues and escalate discrepancies to leadership as needed
• Accurately document insurance information in the practice management system

Financial Coordination

• Review patient financial responsibility prior to service
• Collect copays, deductibles, and deposits in accordance with center policy
• Provide clear explanations of financial obligations to patients and families
• Coordinate with billing and administrative teams regarding payment plans or follow-up needs
• Balance daily collections and ensure accurate documentation of payments

Compliance & Documentation

• Maintain strict adherence to HIPAA, AHCA, AAAHC, and internal policies and procedures
• Ensure all required forms are completed, signed, and scanned appropriately
• Protect patient confidentiality and secure all protected health information
• Participate in audits, surveys, and quality improvement initiatives as assigned

Administrative Support

• Maintain organized front desk and waiting area
• Assist with scanning, filing, and electronic record maintenance
• Support leadership and clinical staff with administrative tasks as needed
• Participate in staff meetings, training, and continuing education

Requirements

• High school diploma or equivalent required; college coursework preferred
• Minimum 1–2 years of experience in a healthcare front desk, ASC, hospital, or physician office setting
• Bilingual (Spanish/English) strongly preferred
• Experience with insurance verification and patient financial discussions required
• Knowledge of medical terminology and insurance plans (commercial, Medicare, Medicaid) preferred
• Strong computer skills; experience with EHR/practice management systems
• Excellent interpersonal, communication, and customer service skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced clinical environment

Background Screening Information:
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For information about the screening standards and process, visit the official resource at https://info.flclearinghouse.com.