Who We Are

At Moaddel Law Firm, we are committed to providing compassionate, strategic, and aggressive legal advocacy for immigrant families. With decades of experience serving Latino communities throughout California, we understand that every case represents a family’s future, not just a legal matter. We are driven by results, purpose, and a deep commitment to the communities we serve.

The Opportunity

The Accounts Receivables Representative role will be responsible for maintaining a high monthly collections rates. Day-to-day tasks will be focused on  helping clients process payments via cash, credit card, Zelle, bank deposits, and ACH as well as helping clients' concerns be resolved.

What You’ll Do
 

• Monitoring, processing, and recording payments via various methods including, but not limited to, cash, credit card, Zelle, Chase deposits, and ACH.  
• Communicate with clients via phone call, text, and email to ensure payments are completed successfully. 
• Utilize the established protocols to grant client extensions, modifications, and waiving of late fees. 
• Monitor weekly court list and determine eligibility for future court dates, coordinating with Legal to ensure the best-case scenario for clients. 
• Partner with the CS Department to ensure clients who express dissatisfaction with the firm’s services and work are addressed. 
• Walk clients through the process and address questions or concerns as they relate to scope, modification, or adding of services.
• For all other inquiries, be able to identify and reroute phone calls to the appropriate departments.  
• Ensuring positive client satisfaction through follow ups, strong customer service and basic legal knowledge
• Report novel issues to the department manager 
• Other duties as assigned.
  

METRICS

This role will be evaluated based on the following metrics:

• Performance in the following areas: technical skills, communication, customer service, work habits, and ability to perform all duties of the position
• Client satisfaction in handling client comments/concerns/disputes
• Ability to appropriately delegate tasks and supervise others 
• Collection rates

• 2+ years working in Customer Service
• Strong customer service skills
• Strong communication skills
• Strong attention to detail
• A desire to work in the legal industry
• Experience working in a fast-paced environment 
• Bilingual in Spanish required
• Ability to receive payments in USD via PayPal
• A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher)
• Stable 10 Mbps connection to ensure smooth performance