Astura Medical is quality driven, surgeon-inspired, and innovative medical device company. We have a robust distribution channel combined with passion and innovation to drive our teams to achieve great success with developing medical devices and entering them into the spinal implant marketplace. 

We're centrally located in Irving, TX, and we offer a collaborative work environment with casual dress and work-life balance. 

What You Will Do

Astura’s Customer Service Specialist will serve as the main line of communication between the sales force and the internal operations team. This position manages the complete lifecycle of the sales process from “onboarding” and approval to the process of sales transactions. This is a fast-paced environment where strong attention to detail is key and one must have the ability to multi-task several events at the same time and work with several departments such as shipping, purchasing, and operations. This is a team environment with a drive to meet daily deadlines.

Responsibilities

• Administration of the distributor and sales onboarding process, including the preparation and distribution of various approval and legal documents
• Processing and communication of sales orders and inventory requests
• Management of outstanding purchase orders
• Processing requests for product, literature, shipping label, tracking, and other data
• Coordinating the transfer and delivery of inventory
• Handling returns and field inventory discrepancies
• Collaboration with internal departments such as Materials to ensure systems data is correct
• Available to work overtime when needed

Schedule: Mon – Fri | 10:00am – 7:00pm, OT as required

Qualifications

• Creative thinker and problem solver
• Motivated self-starter
• Detail-oriented
• Able to work in a high-paced environment
• Expert-level computer and software skills
• Advanced experience with Microsoft Office products including Outlook and Excel
• Experience with ERP Software; SAP experience is a plus
• Excellent verbal and written communication skills
• Excellent organizational skills
• Experience in Orthopedic Spine is preferred but not required

Education

• High school diploma or equivalent required
• Associate’s degree or some college coursework preferred; relevant work experience may be considered in place of college coursework

Physical Requirement

This is largely a sedentary role; prolonged periods sitting at a desk and working on a computer. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. 

What We Offer!

• 100% paid Benefits that include -- Medical, Dental, Vision, STD, and Life
• 10-days’ Vacation that increases each year employed
• 3-days Sick / 2-days Inclement Weather pay
• 401k matching up to 3%

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.