The Service Coordinator position will report directly to the Branch Manager. This position will perform project management and administrative work related to aftermarket field service operations.  

Job Duties:

· Assist service manager with customer calls and technician scheduling.

· Ensure adequate equipment is onsite for project completion. 

· Research and procure parts and supplies as needed for project completion. 

· Review service tickets for completion and accuracy. 

· Work closely with office administration for timely billing / invoicing of customers. 

· Review inspection reports and communicate findings to customers. 

· At times be able to travel with technicians to observe progression of projects and communicate in person with customers.

· Any other duties that may be required. 

Minimum Requirements:

· Must have at least 1 year of experience in an administrative role, industrial setting a plus.

· Be able to effectively monitor multiple projects, with multiple deadlines, at once.

· Adequately assign technicians and other resources to projects based on priority level. 

· Proficient at Microsoft Office software as well as other related computer programs.

· Ability to learn Deshazo specific software quickly.

· Communicate effectively and professionally with customers, vendors, and coworkers.

WORKING CONDITIONS:

· This job operates in a professional office environment. 

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

· Lift lifting of packages no more than 15 lbs. 

BENEFITS AVAILABLE:

· Medical / Dental / Vision Insurance

· 401k plan with match

· Company-paid short term disability insurance 

· Long term disability insurance available

· Company-paid basic life insurance

· Employee assistance program

· Additional life insurance available

· 9 paid holidays

· PTO Program

· Tool purchase program

· Weekly pay periods with direct deposit

· Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.