Job Summary: As our Front Office Lead, you'll set the tone for every patient's first impression of our practice. You'll lead the day-to-day operation of the front desk, including scheduling, patient check-in and check-out, and coordination among front office staff, while providing warm, attentive service to patients and their families. You'll also serve as a mentor and point of guidance for front office team members and help ensure the office runs smoothly day to day. Other duties and responsibilities as assigned by supervisor. 

Major Responsibilities:

· Lead day-to-day front office operations, including patient scheduling, records management, and insurance verification.

· Train and mentor front office staff on daily procedures, patient service standards, and practice management software.

· Foster a positive, welcoming environment at the front desk.

· Greet and welcome patients and their families with a warm and friendly demeanor.

· Assist with administrative tasks, including filing, data entry, and managing patient records.

· Process routine billing, coding, and collections tasks, escalating complex billing issues to the Office Manager or supervisor.

· Schedule appointments and manage the appointment calendar efficiently.

· Ensure the office adheres to all local, state, and federal regulations including HIPAA and OSHA standards.

· Serve as the first point of contact between patients, the surgical team, and external vendors or insurance companies, escalating complex matters as needed.

· Support marketing efforts, including but not limited to social media updates, email campaigns, and promotional events.

· Step in to support office management responsibilities in the Office Manager's absence.

Qualifications:

· High school diploma required; Associate's degree in healthcare administration, business, or a related field preferred.

· 1+ years of front office or administrative experience, preferably in a healthcare or dental setting.

· Excellent communication and interpersonal skills, especially with children and their parents.

· Strong organizational skills and attention to detail.

· Proficient in office software (e.g., MS Office, practice management software).

· Knowledge of basic dental terminology

· Willingness to support marketing efforts and contribute creative ideas.

· Ability to handle sensitive information with confidentiality.

Working Conditions/Physical Requirements:

· Standard business hours

· Work closely with the surgeon, staff, and patients.

· Sitting [80%]

· Standing [20%]

· Occasionally lift and move office supplies or equipment [(up to 25 pounds)].

Benefits:

· 401(k)

· Dental Insurance

· Health insurance

· Company Paid Life Insurance

· [Paid time off (if applicable)]

· Vision insurance