Summary:

Provides professional nursing care to Mountain Laurel Medical Center patients and supports continuity of care across MLMC and other healthcare providers. Ensures patients have access to appropriate medical information, education, resources, programs, and support services. Promotes proactive management of acute and chronic conditions through education and preventive activities provided in person and by telephone. Delivers quality-driven, patient-centered care.

Essential Duties and Responsibilities:

The following duties represent the essential functions of the position. 

• Patient Care
  • Provides direct nursing care and performs clinical procedures within the approved scope of nursing practice.
  • Assists providers with examinations, office procedures, EKGs, minor procedures, CLIA-waived testing, allergy injections, immunizations, and other patient care activities.
  • Monitors patients’ medical conditions and communicates changes or concerns to appropriate clinical personnel.
  • Triages incoming patient calls, provides assistance within the approved scope of practice, and connects patients with providers when needed.
  • Reviews laboratory and diagnostic results with providers and communicates provider-directed results and follow-up information to patients.
  • Monitors outstanding laboratory orders and ensures results are received within appropriate timeframes.
  • Performs pulmonary function testing, communicates results to providers, and collaborates with the care team to determine appropriate follow-up.
  • Supports controlled-substance management by reviewing CRISP Prescription Drug Monitoring Program reports and completing urine drug screens, oral drug testing, and pill counts as directed by providers.
  • Facilitates prescription refills and medication assistance programs as directed by providers and documents related communication in the electronic health record.
  • Performs Medical Assistant duties as needed, including obtaining vital signs and chief complaints and rooming patients.
  • Maintains accurate and timely electronic health record documentation in accordance with professional licensure and organizational requirements.
  • Researches and supports the development of assistance programs for uninsured patients.
• Patient Education and Disease Prevention
  • Provides medical and disease-specific education through triage and formal care-planning programs.
  • Collaborates with MLMC staff to identify patients needing additional education or assistance with acute or chronic conditions.
  • Provides information regarding disease self-management, preventive care, resources, and available programs.
  • Helps patients identify and overcome barriers to care.
  • Establishes ongoing patient relationships through face-to-face meetings and telephone follow-up.
  • Helps patients establish health goals and improve outcomes through coaching and mentoring.
  • Care Management
  • Monitors inpatient admissions and Emergency Department utilization in collaboration with Nurse Care Coordinators as needed.
  • Coordinates transitions of care with local hospitals, including follow-up appointments and identification of barriers and ongoing care needs.
• Clinical Supplies and Equipment
  • Inspects assigned clinical areas for compliance with applicable policies, procedures, regulations, and standards.
  • Ensures adequate clinical supplies are available and equipment is functioning properly.
  • Vaccine and Medication Management
  • Orders in-house medications as directed by the Clinical Supervisor and ensures medications are properly stored, secured, and inventoried.
  • Manages Vaccines for Children program inventory and monitors refrigerators to ensure vaccines are stored properly.
  • Reports vaccine and medication storage concerns to the Clinical Supervisor.
• General
  • Maintains a safe, comfortable, and therapeutic environment for patients and families.
  • Provides professional, compassionate, patient-centered service while managing multiple priorities.
• Performs other duties as assigned by the supervisor.
• Upholds the Code of Ethics and mission of Mountain Laurel Medical Center in a manner consistent with the core values of patient-focused, respect, accountability, teamwork, continuous improvement, and integrity.

Qualifications: 

Qualifications include the knowledge, skills, education, experience, and credentials necessary to perform the essential functions of the position satisfactorily. 

Required:

• Current and valid Registered Nurse license applicable to the assigned practice location.
• Current Basic Life Support (BLS) certification, or willingness to obtain within three months of hire.
• Valid government-issued photo identification.
• Valid driver’s license and acceptable driving record.
• Ability to travel among MLMC locations as required.
• Experience using electronic health records.
• Demonstrated ability to perform clinical duties within the approved scope of nursing practice.

Preferred 

• Bachelor of Science in Nursing (BSN).
• Experience with quality assurance, ambulatory primary care, or care coordination.
• Working knowledge of outpatient primary care operations and clinical workflows.
• Experience in an FQHC, community health center, or setting serving underserved populations.

Standard Qualifications

• Basic computer skills and ability to learn required technology.
• Effective communication and teamwork skills.
• Professional, dependable, and adaptable.
• Ability to maintain confidentiality and comply with HIPAA and applicable regulations.
• Ability to work effectively with diverse populations.
• Ability to perform essential job functions with or without reasonable accommodation.