Assist residents and patients with their adjustment to their new living conditions and Community.  • Serve as first point of contact related to concerns of residents, patients, and/or family members; initiate resolutions.  • Encourage family contact and communicate with families on an as needed basis; assist residents and patients with various forms of communication to family.       • Assist residents, patients and their families with future planning.  • Review Bill of Rights with residents, patients and their families; obtain appropriate signatures.  • Review care plan with appropriate party and obtain appropriate signatures.  • Gather social information related to residents and patients.   Maintain awareness of current Community resources available to residents, patients, and family members.  

 Coordinate all discharges within the Community.  • Able to navigate through electronic health records and input required documentation as per the State and Federal regulations. • Complete and submit required documents and reports on or before established deadlines in compliance with State, Federal and organizational regulations and guidelines.  • Maintain knowledge of applicable Medicare regulations and procedures.