Purpose: 

Manages the flow of the daily patient phone calls. Helps triage and appropriately route the patients’ problems and concerns. Reviews all labs and prescription refills and processes using protocols. Good working Knowledge of EMR. Works patients up as needed.

Responsibilities:

• Performs a combination of the following      duties:
• Receives, manages and returns all patient      phone calls on a timely basis, ensuring all calls are returned by end of      business day. Regularly reviews incoming patient request, handling all      patient cases, administration requests, consult notes and prescription      refills. Processes documents for      L&D and for Surgery Scheduling to ensure all required documents are      received by facility prior to admit.
• Prioritizes all phone calls and uses sound      clinical judgement in determining best action including same day      appointments, ordering labs/prescriptions or sending to acute care setting      facility (ER/L&D).
• Thoroughly explains all lab results and      recommendations of physician and reiterates plan of care developed at time      of visit.
• Completes charting efficiently and      completely ensuring good continuity of care between caregivers and nursing      staff.
• Authorizes and calls in prescription      refills as per protocol and physician direction with documentation and      updating patient’s charts.
• Screens patient      calls to the physician; handles all calls that do not require the      physician’s intervention, ensuring that phone calls are returned in a      timely manner.
• Triage unscheduled      patients and implement appropriate interventions.
• Provides general nursing care, including      but not limited to: patient nurse visits, administering prescribed      medications, and treating patients according to nursing standards.
• Educates patients and their family about      diagnostic procedures, medications, nutrition, and maintenance of health      and wellness.
• Reviews lab results and notifies Physician      of abnormalities and communicates recommended treatment to patient.
• Assists in surgery scheduling as needed.
• Promote quality patient care and customer      satisfaction.
• Perform other duties as assigned.

Skills, Education, & Experience:

• Spanish speaker
• Requires      Registered Nursing Degree and Licensure as a Registered Nurse in the State      of Texas. 
• Requires at least      1 year of professional nursing experience, OB/GYN experience is preferred.
• Knowledge of      professional nursing theory, regulations and practices to give and      evaluate patient care.
• Knowledge of      common safety hazards and precautions to establish and maintain a safe      work environment.
• Possesses a high      degree of personal integrity and professionalism.
• Excellent      communications skills.
• Must have basic      computer knowledge.
• Must be able to      work a flexible schedule.

Physical/Mental Abilities: 

• Ability to maintain      quality control standards.
• Ability to handle      high patient volume.
• Ability to react      calmly and effectively in emergency situations.
• Ability to work      well in a team environment.
• Must be able to stand      for long periods of time and perform other physical demands including      walking, reaching, bending, and lifting.
• Ability to lift up      to 50 lbs. is required.
• May require      ability to climb ladder to retrieve and file patient medical records, and      store supplies.
• Must be able to      handle difficult situations in a professional manor and maintain      confidentiality.