Description
- Leads and supervises team of 12+ (intake staff, case managers, legal medical records specialists)
- Assigns and balances caseloads based on team capacity and case complexity
- Monitors work quality, accuracy, and turnaround times across the team
- Coordinates scheduling and communication with attorneys, medical providers, and funding companies
- Oversees collection, organization, and accuracy of medical records and legal documentation
- Serves as escalation point for complex cases, client complaints, or staff conflicts
- Ensures HIPAA and regulatory compliance across all case handling
- Trains, onboards, and mentors new and existing staff
- Conducts performance evaluations and provides ongoing feedback
- Tracks case status and deadlines using case management software
- Prepares and presents team performance reports to leadership
Requirements
- Current employee with 1-2+ years in case management, intake, or medical records
- Solid understanding of our workflows, case management software, and client base
- Demonstrated leadership qualities, reliability, and sound judgment in current role
- Strong knowledge of medical terminology and legal documentation standards
- Confident communicator who can give feedback and resolve conflict
- Comfortable managing multiple priorities and shifting deadlines
- Bilingual (Spanish) a plus