Title: Order Fulfillment Assistant Manager

Status: Full-Time, Non-Exempt

Work Hours/Location: FSD Distribution Center M-F, 5am-1:30pm 

Department: Order Fulfillment

Reports to: Order Fulfillment Manager

Pay Range: $29 - $32 per hour 

POSITION SUMMARY

The Order Fulfillment Assistant Manager at Feeding San Diego plays a key role in ensuring efficient and accurate order processing while supporting the organization’s mission to serve the community. Under the supervision of the Order Fulfillment Manager, this position oversees the Order Fulfillment team, ensuring smooth daily operations and adherence to organizational standards. The Order Fulfillment Assistant Manager provides administrative support, promotes team collaboration, and ensures a high level of service for our partner agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Occasional evening or weekend work is required as a condition of employment.

Team Leadership and Supervision

• Manage and oversee the Order Fulfillment team, ensuring productivity, accuracy, and adherence to organizational policies.
• Provide training, guidance, and support to team members to enhance performance and professional development.
• Monitor and prioritize daily tasks to ensure timely completion of orders, returns, and data updates.

Administrative Support

• Process daily invoicing, returns, and adjustments with accuracy and efficiency.
• Update and maintain data across multiple platforms, including Microsoft Teams, Excel, and internal systems.

Operational Oversight

• Collaborate with the Order Fulfillment Manager to plan and improve team workflows and processes.
• Coordinate with other departments to resolve agency order discrepancies, data errors, and other operational issues.

Compliance and Reporting

• Ensure all Order Fulfillment activities comply with food safety, organizational, and regulatory standards.
• Assist in running reports and analyzing data to support decision-making and operational improvements.

INTERACTION

The position will interact closely with all Operations staff, and provide information to donors, agency representatives, and others from the community. The position also requires frequent interaction with all FSD staff and volunteers of our community.

EDUCATION/YEARS EXPERIENCE

3-5 years of experience in Order Fulfillment/Distribution Center environment. It is preferred that an applicant has an A.A. or B.A. degree from an accredited college with a concentration of course work in Business Management, Social Services, Receiving & Distribution Services or comparable course of study.

KNOWLEDGE, SKILLS AND ABILITIES

• General knowledge of nonprofit organizational practices, food storage processes, record keeping and filing systems
• Operate a forklift, pallet jack, scissor lift, and dolly safely
• Proficiency in Microsoft Office, Word, PowerPoint, Excel and Outlook
• Passion for and commitment to Feeding San Diego’s mission to alleviate hunger and food insecurity
• Work with others who are from diverse backgrounds and have differing opinions

TOOLS AND EQUIPMENT USED

Electric pallet jack, forklift, manual pallet jack, dolly, computer, multi-line phone, copier, printer

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

Must be able to obtain and keep a forklift and electric pallet jack certification. Training will be provided.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Performs work in an office and warehouse environment. 
• Pulls and pushes such objects as file drawers and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Sit and/or stand for extended periods, walk, bend at the waist and knees, kneel and use hands, arms and legs for dexterity
• Regularly lifts, carries and balances objects weighing up to 50 pounds.
• The noise level in the work environment varies and can be considered moderate.
• Perform work in a cooler and freezer.