Key Duties and Responsibilities

Patient Interaction

• Greet patients and visitors professionally in person and by phone.
• Manage patient check-in and check-out processes. 
• Confirm patient identity, update demographics, and collect required forms. 
• Provide reassurance and answer basic questions to reduce patient anxiety. 

Scheduling & Phone Management

• Schedule, confirm, and cancel appointments using EMR systems. 
• Handle high call volumes, route calls appropriately, and triage messages. 
• Notify providers of patient arrivals and maintain schedule flow. 

Insurance & Billing

• Verify insurance eligibility and referral authorizations. 
• Collect co-pays, deductibles, and outstanding balances. 
• Answer basic billing questions and route complex issues to billing staff. 

Records & Administrative Support

• Maintain and update electronic medical records (EMRs/EHRs).
• Ensure availability of treatment information by retrieving and filing records. 
• Keep the reception and waiting area clean and organized.
• Coordinate communication between patients and healthcare providers. ccalac.org

Required Skills and Qualifications

• Excellent customer service and communication skills. 
• Strong organizational and multitasking abilities. 
• Basic understanding of medical terminology and insurance processes. 
• Familiarity with EMR/EHR systems
• Ability to handle confidential information with discretion