JOB SUMMARY:

Performs all basic administrative functions in the Housekeeping department and is responsible for ensuring the efficient operation in accordance with Avion standards.

JOB FUNTIONS & DUTIES:

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Avion standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and holidays based on business demands.
• Maintain high standards of personal appearance and grooming, which include compliance with the Avion dress code and wearing a name tag when working (per brand standards).
• Comply at all times with Avion standards and regulations to encourage safe and efficient hotel operations.
• Be familiar with all Avion policies and house rules.
• Answer all incoming telephone calls.
• Keep all files updated and organized.
• Order materials and supplies as necessary.
• Deliver hotel items to guest rooms per guest requests. 
• Collect and distribute department boards and tasks, as requested by the Housekeeping Leaders. 
• Log and maintain records of purchase orders.
• Dispatch work orders and guest requests using the appropriate hotel systems.
• Process and file all log sheets.
• Participate in all department inventories.
• Attend meetings as necessary and take minutes as required.
• Ensure Associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.
• Perform any other duties as required.
• Access to back of house areas of the hotel and sensitive information.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Access and control sensitive areas in the hotel premises, including Master Keys and/or guestrooms, storage, and secured filing cabinets.
• Maintain a high level of trust and responsibility.
• Represent the company with a certain level of reputation and good character, as well as exercise sound judgment.

EXPERIENCE & EDUCATION:

• Experience in a hotel or related field preferred.
• High school diploma or equivalent required.
• Ability to type 55 wpm.
• Proficient with Microsoft operating systems, GXP, and other hotel systems. 
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.