The Service Quotes Administrator is a regional position and is fundamentally responsible for providing uniform, consistent additional service quote for all Penn Power Systems locations within the region. The Service Quotes Administrator will be the Regional Operations Manager’s (ROM) single point of contact for any questions on new additional service opportunities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: include the following, other duties may be assigned.

• Research all necessary parts, pricing, and availability to efficiently prepare our Additional Service Estimates within a 24 hours period beginning at the point of receiving the ASQ from a technician.
• Follow up with customers and continually update estimate status.
• Provide Service Operations all approved service quotes and back up paperwork in a timely fashion in accordance with customer contractual billing requirements and SLA requirements.
• Follow up on and validate all customer Purchase orders.
• Verify and update all customer billing and point of contact information to efficiently develop, send, and follow up on all additional service sales proposals.
• Send and follow up on credit applications as needed.
• Coordinate method of payment and payment schedules as needed.
• Coordinate with outside venders to provide mutually amicable solutions.
• Develop systems and procedures to ensure smooth paperwork and workflow.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree and or experience in a related field required.
• Minimum five years’ experience working in an administrative capacity, specifically with Microsoft office products at a proficient level: Word, Excel, and other service software.
• Some prior experience using Lotus notes is helpful.

Accountabilities:

• Provide intensity and commitment in daily activities
• Have ability to work towards a personal "Best in Class" standard
• Have ability to execute decisions with speed and conviction
• Keep well organized files and provide accessibility to others inside and outside of the department
• Demonstrate total commitment to outstanding customer service.
• Work under pressure, meet deadlines and be flexible in working on multiple tasks simultaneously
• Ability to communicate well at all levels. Strong interpersonal skills required.
• Must embrace change and growth as an individual and in a team setting.
• Provided and fulfill clear expectations to our customers.
• Uses information, knowledge, and know how to generate original, innovative solutions to problems; reframes problems in a different light to find fresh approaches; entertains wide-ranging possibilities others may miss; takes advantage of difficult or unusual situations to develop unique approaches and useful solutions.
• Develops own ways of doing things; is able to perform effectively even with minimal direction, support or approval and without direct supervision
• Practices meaningful two-way communication (i.e., speaks clearly, pays close attention and seeks to understand others, listens attentively and clarifies information);
• Identifies connections between issues; takes effective action when necessary without having to have all the necessary facts in hand; easily changes gears in response to unpredictable or unexpected events, pressures, situations and job demands; effectively changes plans, goals, actions or priorities to deal with changing situations; quickly understands, orients to, and learns new assignments.
• Plans, prioritizes (various tasks competing tasks and performs them quickly and efficiently according to urgency), allocates resources and anticipates obstacles.
• Identifies the problem, locates, gathers and organizes relevant information, generates alternatives, chooses a solution and implements.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Sedentary position, office environment
• Must be able to remain in a stationary position 50% of the time
• Person in this position needs to occasionally move about inside the office to access file cabinets, office machinery
• Some travel may be required, less then 10% of a work week on average.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Please no phone calls.

Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.