ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: Secret (with the ability to obtain a Top Secret clearance)

Work Location: Springfield, VA

Work Schedule: M-F fully onsite; core working hours 9am-3pm

Position Overview: ZenPoint Solutions is seeking a Business Analyst II with 4-6 years of experience. This person turns ambiguous business problems into clear, deliverable solutions with little direction. The Business Analyst II will work closely with stakeholders to gather requirements, create detailed business analysis, and support project delivery. 

Key Responsibilities:

• Own features end to end, from problem framing and discovery through requirements, refinement, delivery, testing, release, and post-release evaluation.
• Independently investigate business problems including identifying root causes, assessing options and trade-offs, and recommending solutions backed by analysis.
• Gather and document detailed requirements from stakeholders, including business users and customers. Analyze and evaluate the gathered requirements to ensure they are clear, complete, and aligned with the organization's goals and objectives.
• Create clear and concise documentation, such as user stories, use cases, and business process models, to communicate requirements to the development team.
• Act as a bridge between business stakeholders and the development team, ensuring that both parties understand the project's objectives and priorities.
• Identify and address any conflicts or ambiguities in requirements, making sure that the development team has a clear understanding of what needs to be delivered.
• Manage and document changes to requirements as they evolve throughout the project, ensuring that changes are properly reviewed, approved, and communicated.
• Keep leadership and stakeholders informed of status, risks, and open decisions.
• Proactively look for opportunities to improve processes and deliver better value to the business.
• Define and execute test cases, ensuring that the final product meets the specified requirements.
• Coordinate pilot activities and provide advanced application customer support and problem resolution to a global user base, as required to support successful application implementation and sustainment.
• Partner with the communications team on training, release communications, online help content, and other user-facing materials.
• Schedule and coordinate meetings with stakeholders, customers, and the development team.

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• Bachelor’s degree or equivalent experience in a related field 
• 4-6 years of experience working as a BA in an Agile environment
• Familiarity with IT systems, enterprise applications, and the software development lifecycle 
• Proven record of independently owning large, complex initiatives from concept through delivery
• Ability to absorb and summarize complex information and to quickly learn new domain areas and skills
• Strong communication skills (listening, writing, verbal, and nonverbal) that adapt to audience and setting
• Experience with MS PowerPoint, Word, Excel, and Visio
• Sound judgment about when to decide independently and when to escalate, with clear communication of risks, trade-offs, and recommendations

Preferred Qualifications:

• Experience supporting federal government customers, ideally the Department of State or a similar agency
• Experience with Microsoft Azure DevOps
• Experience using Microsoft Power BI to build reports and dashboards and turn analysis into findings that drive business decisions
• Experience working with Figma or similar design and prototyping tools
• Excellent presentation and public speaking skills
• Ability to manage competing priorities across multiple efforts in a fast-paced environment
• Experience using AI tools responsibly to support business analysis work, while applying critical review to validate accuracy

Compensation: The salary range for this position is $100,000 - $125,000 and will be commensurate with experience. 

No recruitment agencies, please.

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other status protected under applicable federal, state, or local laws.