ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

OUR MOTTO: It Takes All of Us to End Homelessness.

PURPOSE:  The Senior Manager of Case Management is a mission-driven leader responsible for the strategic and operational oversight of Switchpoint’s Case Management pillar. This role provides leadership, support, and direction to statewide Case Management Supervisors, ensuring high-quality, participant-centered services that promote housing stability and self-sufficiency. The position is accountable for program performance, staff development, operational effectiveness, and compliance with organizational, state, and federal requirements while ensuring services remain aligned with Switchpoint’s mission. 

PRIMARY RESPONSIBILITIES 

Mission-Centered Operational Leadership: 

• Provide day-to-day and long-term operational leadership for the Case Management pillar.  
• Translate Switchpoint’s mission and strategic priorities into effective, compassionate, and sustainable case management services. 
• Ensure case management programs work together to create clear pathways toward housing stability, independence, and self-sufficiency for participants. 
• Support a culture of accountability, learning, and collaboration grounded in dignity, respect, and trauma-informed practices. 
• Promote consistent service delivery across statewide programs while allowing flexibility to meet the unique needs of individual communities and participants. 

Program & Pillar Leadership 

• Lead, support, and mentor Case Management Supervisors and their teams across assigned programs and locations. 
• Ensure consistent, high-quality service delivery rooted in trauma-informed, participant-centered, and client-driven practices. 
• Provide technical assistance, coaching, and guidance to supervisors and staff regarding complex cases, crisis situations, and program expectations. 
• Oversee case management program models, service outcomes, workflows, and client engagement practices to meet community needs and funder expectations. 
• Ensure participants have appropriate access to regular case management services, resources, and support throughout their involvement in Switchpoint programs. 
• Promote alignment and communication across teams to reduce silos and strengthen collective impact. 

Case Planning, Training & Program Development 

• Provide oversight and guidance on the development and implementation of comprehensive, client-driven case plans that support short-term and long-term goals. 
• Ensure case planning practices incorporate measurable outcomes, including SMART goals, and meet applicable UHMIS and Medicaid documentation standards. 
• Evaluate case planning practices and identify opportunities for improved tools, templates, training, and service delivery. 
• Oversee the design, coordination, and implementation of participant education and life skills programming, including Life Skills, Tenancy 101, financial literacy, budgeting, and other relevant training programs. 
• Evaluate training effectiveness and participant outcomes to ensure programming supports long-term housing stability and self-sufficiency. 
• Ensure staff receive required training and have access to ongoing professional development and technical assistance. 
• Support coordination and consistency of Switchpoint's statewide case management programs. 

Operational & Financial Stewardship 

• Provide oversight of operational planning, program performance, and responsible use of resources across the Case Management pillar. 
• Partner with Finance, Compliance, and executive leadership to ensure responsible stewardship of nonprofit resources and compliance with organizational, state, and federal requirements. 
• Ensure case management programs meet applicable grant requirements, contract expectations, Medicaid billing standards, and organizational policies and procedures. 
• Oversee accurate and timely completion of client documentation, including intake and exit assessments, case plans, case notes, annual assessments, VI-SPDATs, SPDATs, exit surveys, and incident reports. 
• Ensure appropriate procedures are followed for UHMIS data collection, reporting, and maintenance of client records. 
• Oversee regular reviews of client files, program documentation, and reporting practices to identify opportunities for improvement and ensure quality and compliance. 
• Monitor program data, outcomes, and performance indicators to inform decision-making, support funding requirements, and promote continuous improvement. 
• Support state and federal program evaluations, audits, monitoring, and licensing reviews as needed. 
• Ensure appropriate policies, procedures, and practices are in place to support staff, protect participant information, and safeguard the organization. 

People & Culture Leadership 

• Foster a supportive, inclusive, and mission-aligned work environment. 
• Coach and develop leaders at multiple levels, building strong teams and future leadership capacity. 
• Collaborate with Human Resources on workforce planning, staff development, and engagement. 
• Model empathy, transparency, and resilience in leadership, especially during times of change. 

Collaboration & Community Engagement 

• Work closely with Development, Facilities, Finance, and other shared services to support program success. 
• Collaborate with community partners, funders, and public agencies to strengthen case management services and housing initiatives. 
• Represent program operations in leadership meetings, board discussions, and community conversations as needed. 

Growth, Learning & Innovation 

• Identify opportunities to strengthen or expand case management services, program models, and supportive services in response to community needs. 
• Support pilot projects, program improvements, and new service initiatives that advance Switchpoint's impact and sustainability. 
• Evaluate program effectiveness and identify opportunities to improve participant outcomes, operational efficiency, and staff support. 
• Balance innovation with operational capacity, funding realities, compliance requirements, and staff well-being. 
• Stay informed of changes in best practices, funding requirements, and developments in homelessness services and supportive case management. 

Qualifications 

Required: 

• Associate degree in Human Services, Social Work, Public Administration, or a related field; equivalent combination of education and relevant experience may be considered. 
• Minimum of 5+ years of progressive experience in human services, case management, nonprofit operations, or a related field. 
• Supervisory and leadership experience, preferably overseeing multiple teams, programs, or service areas. 
• Experience working with diverse populations, including individuals experiencing homelessness, mental illness, disabilities, substance use, or other barriers to stability. 
• Understanding of nonprofit program operations, grant requirements, documentation standards, and accountability to funders and community partners. 
• Demonstrated ability to lead teams, manage competing priorities, and make sound decisions in complex or crisis situations. 
• Strong understanding of trauma-informed, participant-centered, and strengths-based approaches. 
• Strong communication, problem-solving, conflict-resolution, and relationship-building skills. 
• Valid Utah Driver's License. 

Preferred: 

• Bachelor's degree in Human Services, Social Work, Business, Public Administration, or a related discipline. 
• Experience overseeing statewide or multi-site case management programs. 
• Experience with UHMIS, Medicaid billing, federal and state grant compliance, and program monitoring. 
• Experience in homelessness services, supportive housing, housing stability initiatives, or related programs. 
• Familiarity with data-informed decision-making, outcome measurement, and continuous quality improvement in nonprofit settings. 

Working Environment 

• Mix of office-based work and regular presence at case management program and service locations. 
• May require travel between statewide program locations to support staff, operations, and program needs. 
• Occasional evening or weekend commitments to support staff or community needs. 
• Other duties as assigned. 

Full-Time Employee Benefits: 

(Eligible 1st of Month after 60-days) 

• Medical 
• Dental 
• Vision 
• 401k 
• EAP (Employee Assistance Program) 

Compensation 

Salary Range: $55,000 - $65,000/Annually

Full-Time Position 

Exempt 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.