REPORTS TO: Senior Program Manager 

STATUS: Exempt, salaried, full-time  

LOCATION: Chicago, Illinois (hybrid remote/in-office schedule)  

SALARY RANGE: $47,009 - $62,370 (commensurate with experience)

ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (All Chicago MHH):  

All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home.  On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

The Program Coordinator supports the implementation of programs, projects, and initiatives that advance the goals of Chicago’s Continuum of Care (CoC). Working under the direction of the Senior Program Manager, the Program Coordinator coordinates project activities, maintains program processes and documentation, supports partner and stakeholder engagement, collects and analyzes information, and helps ensure assigned work is completed accurately and on schedule. 

The Program Coordinator works across funding, program implementation, compliance, performance, and system initiatives. The position requires strong organization, attention to detail, communication, collaboration, and problem-solving skills. The Program Coordinator is expected to develop knowledge of HUD requirements, Continuum of Care programs, and All Chicago processes while identifying issues and opportunities for improvement within assigned areas of responsibility. 

Core Competencies :

Project Coordination:  Organizes activities, timelines, documentation, and follow-up needed to successfully implement assigned projects and initiatives. 

Execution & Accountability:  Takes ownership of assigned responsibilities, follows work through completion, and communicates proactively when timelines, requirements, or deliverables may be at risk. 

Communication & Collaboration:  Communicates clearly and professionally with internal staff, service providers, community partners, and other stakeholders. 

Organization & Attention to Detail:  Effectively manages information, deadlines, documentation, and competing assignments while maintaining accuracy. 

Data & Analytical Skills:  Works with program and performance data to identify trends, support reporting, and inform program activities. 

Learning & Problem Solving:  Actively builds knowledge of programs and systems, identifies challenges, and brings questions and potential solutions forward. 

Key Responsibilities:  

Program & Project Management

• Coordinate activities associated with assigned CoC programs, projects, and initiatives.  
• Maintain project plans, timelines, tracking tools, documentation, and other materials used to monitor implementation.  
• Track deadlines, deliverables, follow-up items, and dependencies and communicate potential delays or challenges to the Program Manager.  
• Coordinate meetings and project activities, including preparing materials, documenting decisions and action items, and supporting follow-up.  
• Maintain organized project records and ensure relevant information is accessible and current.  
• Complete assigned project activities independently and seek guidance when decisions or issues fall outside the scope of the role. 

Funding, Compliance & Program Implementation 

• Support assigned components of Notice of Funding Opportunity (NOFO), grant renewal, and other funding processes.  
• Assist with collecting, reviewing, organizing, and tracking application, program, and compliance materials.  
• Build and maintain knowledge of applicable HUD requirements, CoC policies, program expectations, and funding requirements.  
• Support the development and maintenance of program guidance, procedures, templates, tools, and other resources.  
• Coordinate routine communication and follow-up with funded partners and other stakeholders.  
• Identify missing information, inconsistencies, deadlines, or potential compliance concerns and bring them to the Senior Program Manager for review.

Data, Reporting & Continuous Improvement 

• Collect, organize, review, and analyze program and performance data.  
• Support data-quality review and identify missing, incomplete, or inconsistent information.  
• Develop routine reports, summaries, presentations, and data visualizations.  
• Maintain tracking tools used to monitor program implementation, deliverables, and performance.  
• Identify recurring challenges or inefficiencies and suggest potential improvements to program processes and tools.  
• Support implementation of approved process improvements.

Partner & Stakeholder Coordination 

• Maintain positive working relationships with service providers, community partners, and other CoC stakeholders.  
• Respond to routine requests for program information and coordinate more complex questions with the Senior Program Manager.  
• Conduct outreach and follow-up with partners participating in programs, initiatives, committees, and workgroups.  
• Support stakeholder meetings and engagement activities.  
• Prepare presentations, materials, correspondence, and other communications for internal and external audiences.  
• Help ensure stakeholder questions, commitments, and follow-up items are documented and addressed. 

Team & Organizational Support 

• Collaborate with Program Managers, Senior Program Managers, and other staff on shared projects and priorities.  
• Participate actively in team planning, project meetings, and problem-solving.  
• Communicate progress, risks, and resource needs to the Senior Program Manager.  
• Develop subject-matter knowledge in assigned program areas and serve as a reliable resource for routine questions.  
• Contribute to a collaborative environment by sharing information, maintaining effective documentation, and supporting continuity across projects.  
• Perform other related duties and special projects consistent with the scope and level of the position. 

• Bachelor’s degree in social work, public administration, public policy, social sciences, or a related field preferred. An equivalent combination of education and relevant professional experience may be considered.  
• Experience in homelessness services, housing, human services, nonprofit programs, grants, or related fields preferred.  
• Experience coordinating projects, programs, stakeholder activities, or administrative processes.  
• Experience working with data, including organizing information, reviewing data quality, and producing reports.  
• Strong written and verbal communication skills.  
• Strong organizational skills and attention to detail.  
• Ability to manage multiple assignments, meet deadlines, and adjust to changing priorities.  
• Ability to work collaboratively with colleagues and diverse external stakeholders.  
• Proficiency with Microsoft Office products, particularly Excel, Word, PowerPoint, Outlook, and Teams.  
• Experience with HUD-funded programs, Continuum of Care programs, Coordinated Entry, or Homeless Management Information System (HMIS) preferred.