JOB SUMMARY: The Regional Operations Manager is responsible for leading the inventory, logistics, and distribution operations in the central Indiana region for a multi-site wholesale distribution company specializing in Electrical, Lighting, Plumbing, HVAC, and Data Communication products. This role requires the analysis of broad and complex issues and the formulation of executable strategies to ensure that we are delivering to our customers in the most efficient and effective manner. Directs the operations function for a set of branches in central Indiana aligned with corporate business growth, financial objectives, and organizational strategies, including safety, quality, distribution, and inventory management. This position will be an integral member of the regional leadership team and a key sponsor of regional strategic objectives. As a leader standard work includes mentoring, inspiring, training and coaching at multiple levels of the organization.

DUTIES & RESPONSIBILITIES: 

· Strategically plan and execute initiatives to enhance profitability, productivity, and efficiency throughout the region’s branch operations. 

· Develop and monitor KPI’s and lead the regional branches toward achieving competitive strengths in inventory management and accuracy, timely and efficient receiving, shipping and delivery practices.

· Facilitate leveraging best practices across the region and organization including warehouse management systems, truck routing software, and fleet management. 

· Manage logistics and outbound transportation processes for all locations throughout a region.

· Develop and drive safety policy and procedures in a region.

· Implement improved processes and management methods to generate higher ROI and workflow optimization, within individual warehouses and across multiple warehouses.

· Promote a “Right First Time” mentality throughout the region.

· Provide recommendations on capital expenditure projects that support quality and cost improvements, as well as business objectives of the facilities.

· Interact regularly with the regional leadership team, the COO, and individual department heads to ensure that the region’s operational priorities are aligned with overall company direction.

· Continually investigate and introduce process improvement measures, while making decisions about enhancing value, service, effectiveness, and profitability.

· Assist with the development of regional operational policies and practices.

· Assess and assist in upgrading the regional operations talent base to achieve growth and meet market needs.

· Plan, prepare, control, monitor, and forecast region’s direct and/or indirect budgets.

· Collaborate with the regional leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate rapid growth objectives for the company.

· Foster a corporate culture that promotes ethical practices, customer focus, and service while driving individual accountability and integrity.

· Analyze current and future trends in the distribution industry and accurately assesses functional responsibilities, competitive strengths, and vulnerabilities to maintain a competitive position within the industry.

· Maintain accountability for reaching the region’s financial targets, including but not limited to, revenue, gross margin, and EBITDA.

· Manage employee performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, and addressing performance challenges in a prompt and professional manner.

· Assures protection for the assets of the business through internal control, internal auditing, and proper insurance coverage.

· Lead continuous improvement of the customer experience through programs and initiatives to reduce errors, provide on-time delivery, and exceed customer quality expectations.

· Drive compliance toward aesthetically pleasing warehouse space, both indoors and outdoors, at all locations. 

· Identify, record, and reallocate underutilized or unused distribution assets including vehicles, racking or material handling equipment. 

· Other duties as needed or assigned. 

  QUALIFICATIONS, SKILLS, & ABILITIES:

· Minimum five (5) years experience providing operational leadership in operations, distribution, logistics or purchasing in a distribution company. 

· Must have strong business knowledge and experience, with the ability to provide reports and analysis of financial and operational position to forecast, develop, and implement strategic plans within the context of the larger picture.

· Knowledge of principles and practices of management, financial analysis, project management, and personnel management.

· Skilled in planning, organizing, directing, and coordinating a wide variety of activities; developing implementing and communicating policies and procedures for a large organization; analyzing data, making sound recommendations and adopting effective causes of action, working tactfully with all levels of the organization.

· Previous accountability for departmental/company P&L with demonstrated experience in profitability management.

· Excellent people skills, with an ability to partner with a dynamic leadership team.

· Adaptable and able to multi-task; can work within an ambiguous, fast-moving work environment while also driving toward clarity and solutions.

· Integrity, Credibility, Sensible risk taker, Proactive leadership, Accountable, Adaptable, Forward thinker, Strategic mindset

· Experience with change management in rapidly growing organization.

· Excellent verbal and written communication skills. 

COMPETENCIES:

· Leadership

· Communication Proficiency

· Business Acumen

· Presentation Skills

· Collaboration

· Teamwork Orientation

· Project Management

· Technical Capacity

· Diversity and Inclusion

PHYSICAL REQUIREMENTS: 

• Work is performed mainly in an office environment with some minimal exposure to injury at warehouse, counter, showroom and/or customer locations. Ability to sit for extended periods of time. Some walking, bending, stooping, and lifting of materials required. Uses a computer and other standard office equipment on a regular, daily basis. Frequent mental and visual concentration required for computer usage. Some travel in the field will be required.
• Work is usually performed during regular business hours, averaging 40-50 hours per week, but will be over 50 hours per week on occasion based on need.
• This job description is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of      associates so classified. All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.

EXPERIENCE LEVEL: 

· 5-10 years as an Operations Manager or similar role.