JOB SUMMARY

This is an entry level cashiering position receiving extensive supervision and frequent reviews from the CNSNext Customer Payments Team Leader. This person is responsible for performing a variety of clerical and cashiering tasks requiring independent judgment and actions, including the making of frequent decisions dealing with complex customer service sensitive issues and in accordance with the Municipal laws, policies and practices.

ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)

• Receives, counts, balances and reports cash and negotiable instruments for payment of all monies received by CNSNext. 
• Receives payments and returns receipt to customers for payments made.
• Counts and bands money received frequently during the workday.
• Daily deposits must equal postings and monies deposited in the bank.
• Gives information to other divisions and the public, applying significant knowledge of rules, regulations and procedures to interpretation made.
• Provide outstanding customer service that meets or exceeds the needs and reasonable expectations of the position.

QUALIFICATIONS

Education and Experience:

• Graduation from a standard High School or G.E.D.

Knowledge, Skills, and Abilities: 

• Additional classes involving bookkeeping and clerical work preferred.
• Knowledgeable in Excel and Microsoft Word preferred.
• Experience as a customer service representative preferred.
• Ability to make routine decisions dealing with complex, customer service sensitive issues and in accordance with ordinances and regulation and to apply these to work problems and general public.
• Ability to make mathematical computations accurately and with reasonable speed.
• Ability to establish and maintain effective work relationship with the general public and employees.

PHYSICAL/MENTAL DEMANDS

The following functions are required on a frequent basis (more than 50 percent, but less than 80 percent): use of a calculator, writing, standing, walking, reaching, grasping, talking, use of telephone.

Occasional functions will include working overtime, using a copier, lifting 0-14 lbs., bending or squatting.

The environmental working conditions of this position will include working inside.

Mental stress or pressure of this position is occasional.

WORKING CONDITIONS

The following functions are required on a constant basis (more than 80 percent) for this position: sitting, holding, keyboarding, reading, math skills, eye-hand coordination, clear vision, hearing contact with general public, use of a computer. 

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. 

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.